• Home
  • Get help
  • Ask a question
Last post 13 min ago
Posts last week 69
Average response time last week 48 min
All time posts 43439
All time tickets 6969
All time avg. posts per day 22

Helpdesk is open from Monday through Friday CET

Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#7108 – Redirect issues

Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Tuesday, 21 April 2020 16:23 UTC
Im having some redirect issues after install on just some pages on my site, how can I get technical support to resolve. I bought 404sef maybe last year. Please advise, parts of my site are not accessible right now.

Let me know,
Darren 
dpitfield
Tuesday, 21 April 2020 16:27 UTC
Hi Darren,

This forum is for pre-sale to pre-sale questions. We provide support to our users with an active subscription through our helpdesk. As your subscription expired about 6 months ago, you will need to get a new one to access the helpdesk.

After logging in, please open a ticket describing as clearly as possible the problem you're experiencing, including full and real URLs affected by the problem and details on how you created thos redirects.

Best regards

Yannick Gaultier
weeblr.com
@weeblr
 
wb_weeblr
Tuesday, 21 April 2020 16:37 UTC
Ok, Will I be able to get the issue seen to today if I subscribe. I only need the support?

Thanks,
Darren
dpitfield
Tuesday, 21 April 2020 16:42 UTC
Hi

Most certainly. Note that as you are running outdate software and your issue is actually related to sh404SEF itself, the problem may well have been solved in a more recent version and updating should be enough. You opened several tickets in this pre-sale forum and I alrady replied to you the following:

2 - You are running an older version of Joomla, some required library are not available and sh404SEF cannot run on this site. Needless to say, due to running a very old Joomla version, there are several security vulnerabilities in it and it is exposed to hacking. Once you've updated, you can get back to properly running sh404SEF.


I don't know what your "redirect issues" are but my remark above will not go away just by purchasing a subscription.

Best regards

Yannick Gaultier
weeblr.com
@weeblr
 
wb_weeblr
Tuesday, 21 April 2020 16:52 UTC
I updated to the most recent version of joomla and then installed, so its a clean install on the latest version.
I just have a category that is not accessible for some reason. Doesnt seem like a big issue, but I cant resolve it.
dpitfield
Tuesday, 21 April 2020 16:53 UTC
Hi

OK, we'll be around for about another hour I think.

Best regards

Yannick Gaultier
weeblr.com
@weeblr
 
wb_weeblr
Tuesday, 21 April 2020 16:54 UTC


Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.

If you created any superadmin account for us, be sure to delete or block it now to avoid unnecessary risk in the future.

Best regards

Yannick Gaultier
weeblr.com
@weeblr

 
wb_weeblr
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.