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#6149 – sh404SEF occur an error on my website www.encore.be

Posted in ‘Pre-sale questions’

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Monday, 08 June 2015 12:15 UTC

raza

Hello,

Our website "www.encore.be" uses sh404SEF, we don't find anymore our account for Helpdesk …
the plugin sh404SEF leads our website to a blank page with the adminitrator part of the website that goes blank too …
it says :

Warning: include(/home/sibhost1/www.encore.be/administrator/components/com_sh404sef/helpers/autoloader.php): failed to open stream: No such file or directory in /home/sibhost1/www.encore.be/plugins/system/sh404sef/sh404sef.php on line 352

Warning: include(): Failed opening '/home/sibhost1/www.encore.be/administrator/components/com_sh404sef/helpers/autoloader.php' for inclusion (include_path='/home/sibhost1/www.encore.be/plugins/system/shlib/shl_packages//ZendFramework-1.11.7-minimal/library:.:/opt/alt/php54/usr/share/pear:/opt/alt/php54/usr/share/php') in /home/sibhost1/www.encore.be/plugins/system/sh404sef/sh404sef.php on line 352

Fatal error: Uncaught exception 'LogicException' with message 'Passed array does not specify an existing static method (class 'Sh404sefAutoloader' not found)' in /home/sibhost1/www.encore.be/plugins/system/sh404sef/sh404sef.php:353 Stack trace: #0 /home/sibhost1/www.encore.be/plugins/system/sh404sef/sh404sef.php(353): spl_autoload_register(Array) #1 /home/sibhost1/www.encore.be/plugins/system/sh404sef/sh404sef.php(44): plgSystemSh404sef->_registerAutoloader() #2 [internal function]: plgSystemSh404sef->onAfterInitialise() #3 /home/sibhost1/www.encore.be/libraries/joomla/event/event.php(71): call_user_func_array(Array, Array) #4 /home/sibhost1/www.encore.be/libraries/joomla/event/dispatcher.php(161): JEvent->update(Array) #5 /home/sibhost1/www.encore.be/libraries/joomla/application/application.php(642): JDispatcher->trigger('onAfterInitiali...', NULL) #6 /home/sibhost1/www.encore.be/libraries/joomla/application/application.php(230): JApplication->triggerEvent('onAfterInitiali...') #7 /home/sibhost1/www.encore.be/includes/ap in /home/sibhost1/www.encore.be/plugins/system/sh404sef/sh404sef.php on line 353

PLease can you help us, because if we desable sh404SEF we take a risk to lose our referecement on Google.

Thank you in advance for your help.

Raza

Tuesday, 09 June 2015 13:26 UTC

wb_weeblr

Hi

Please use the helpdesk for any support question. If you can post here, then it means you have access to your account, right?
When you create a ticket, be sure to specify what happened on your site leading to that situation.

If you had a valid subscription with Anything Digital, we're unrelated but we may be able to offer you a free of charge subscription. Please see all details here.

Rgds

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.