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#12322 – Support access restricted despite active license

Posted in ‘Pre-sale questions’

This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Tuesday, 14 April 2026 08:39 UTC

me-iorbita-net

Hi,

My license for 4Command has been renewed, but I still don't have access to the support ticket system. I'm currently unable to open tickets and I need to report a bug regarding the search results. Could you please fix my account permissions?

Thanks,
Lorenzo

Tuesday, 14 April 2026 09:32 UTC

wb_weeblr

That's been fixed, you were not in the 4Command subscribers group for some reason.

Best regards,
Yannick Gaultier
https://weeblr.com | @weeblr