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#12322 – Support access restricted despite active license

Posted in ‘Pre-sale questions’

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Tuesday, 14 April 2026 08:39 UTC

me-iorbita-net

Hi,

My license for 4Command has been renewed, but I still don't have access to the support ticket system. I'm currently unable to open tickets and I need to report a bug regarding the search results. Could you please fix my account permissions?

Thanks,
Lorenzo

Tuesday, 14 April 2026 09:32 UTC

wb_weeblr

That's been fixed, you were not in the 4Command subscribers group for some reason.

Best regards,
Yannick Gaultier
https://weeblr.com | @weeblr

Friday, 15 May 2026 05:34 UTC

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.