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#11777 – Can't change to external database

Posted in ‘Pre-sale questions’

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Thursday, 24 April 2025 14:16 UTC

fvandermeer

Hi Yannick,

I bought 4analytics and am trying to get it working. It is working quite well. But because I have so many visitors, my database is going to become very large in the future. That is why I want to store the data on an external server, for which I found a manual on Weeblr. But then I get stuck.

This is what I am trying to do:

1. I want to link an external database to server web0099.zxcs.nl. That is a different server than the one of my live website (superserver06.zxcs.nl).

2. I created the database on web0099.zxcs.nl

3. I enter all fields in 4analytics > configuration > database

4. I click on the button to change the database and click on ‘change database’

5. I enter my user password

6. I get this message:

Access denied for user 'u85241p80428_4analytics2025'@'superserver06.zxcs.nl' (using password: YES)

7. I gather from this that it is trying to access the database on the server of my live website, but that is not what I indicated. I indicated: web0099.zxcs.nl

Am I doing something wrong or is something not going well?

Thanks from Frank

Thursday, 24 April 2025 14:18 UTC

fvandermeer

O sorry, I made a pre sale ticket instead of a technical ticket...

Thursday, 24 April 2025 15:19 UTC

wb_weeblr

Hi,

Yes, so can you please paste that I to a new ticket in the 4analytics category. In doing so, can you also add a screenshot of the external database settings so that we're on the same page.

I need to check the code about this in case a bug was recently introduced but I kinda doubt that. The error message is odd though.

Best regards,

Yannick Gaultier

Sunday, 25 May 2025 05:34 UTC

system

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