Hi,
How much is the amount for support ? How to register?
Regards
Xavier EON
Reduced schedule during conference and annual break
We'll be operating with a reduced schedule from tomorrow and the next few weeks, as follows:
We'll be travelling and attending JoomlaDay USA from Tuesday April 22 to Friday April 25. Support will have extended response time during this period. From April 25 evening to Tuesday May 12 included, support will be closed for our annual break.
Don't forget to look up the documentation, including the videos, your answer may already be there! Likewise, be sure to check the Development versions area, in case your problem may already have been solved.
In case of emergency (ie your site is down with a fatal error directly linked to one of our extensions), please contact us by email (see contact icon at the bottom of all pages of this site)
#11140 – Amount for the support
Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
info-eon-internet-com
wb_weeblr
Hi
We sell 1 year subscriptions that allow access to our extensions updates. These subscriptions also include access to the support helpdesk.
For each extensions, subscriptions exist in 2 versions:
- Standard for up to 3 websites
- PRO for an unlimited number of websites
All subscriptions can be accessed from the All products plans page in the menu (or directly from each extension product page, also accessed through the menu).
But honestly, I'm quite surprised by all this: how did you get our extension, 4SEO, without a subscription in the first place?
Best regards
Yannick Gaultier
weeblr.com / @weeblr
info-eon-internet-com
Good morning, This is because we are waiting for license information from the person who updated our Joomla and installed the extensions. Sincerely Xavier EON
wb_weeblr
Hi
This is because we are waiting for license information from the person who updated our Joomla and installed the extensions
Good. Please be aware that "license information" is not something I will use of that will give you access to support.
A subscription is associated with an account on this website. The only way to open a suport ticket is to log-in with an account that has an active subscription.
So if somebody "...installed the extensions", and they have an active subscription with us, they are absolutely the only person who can open a ticket here.
Best regards
Yannick Gaultier
weeblr.com / @weeblr
info-eon-internet-com
He is currently trying to place my email in his account. So I could communicate with his subscription.
wb_weeblr
Hi
Looks like they opened a separate ticket, although they did not mention your name or account.
Best regards
Yannick Gaultier
weeblr.com / @weeblr
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
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