We'll be operating with a reduced schedule from tomorrow and the next few weeks, as follows:
We'll be travelling and attending JoomlaDay USA from Tuesday April 22 to Friday April 25. Support will have extended response time during this period. From April 25 evening to Tuesday May 12 included, support will be closed for our annual break.
Don't forget to look up the documentation, including the videos, your answer may already be there! Likewise, be sure to check the Development versions area, in case your problem may already have been solved.
In case of emergency (ie your site is down with a fatal error directly linked to one of our extensions), please contact us by email (see contact icon at the bottom of all pages of this site)
Hello,
I renewed and upgraded my 4SEO subscription today as it was recommended in the reminder-email.
after renewing, my account was valid till April 2025.
then i upgraded to the new PRO plan. now it says my subscription is expired!
I ve used paypal.
please look into it.
thank you.
Hi
That is correct. Your previous subscription is marked as expired, and you have a brand new PRO subscription.
It's all visible on your dashboard.
Best regards
Yannick Gaultier
weeblr.com / @weeblr
Thanks! didnt see that until now.
solved!
Hi
All your subscriptions are listed on your dashboard. That's also so that you can download past invoices, etc
Glad it's sorted out now, closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.
If you created any superadmin account for us, be sure to delete or block it now to avoid unnecessary risk in the future.
--
Best regards
Yannick Gaultier
weeblr.com / @weeblr