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#10958 – google message

Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 27 March 2024 12:26 UTC
HDcms

Hello

I've been getting error messages for some time; How to correct them?
I hope this is not due to my temporary stop purchasing a 4SEO license, since I am giving priority to purchasing a 4AI license soon.

Regards

 
Wednesday, 27 March 2024 13:09 UTC
wb_weeblr

Hi

Thanks for your message. You are on public forum, where we can only reply to pre-sale questions.

We provide support to our subscribers through our helpdesk.

After logging in, please open a ticket describing as clearly as possible the problem you're experiencing.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Wednesday, 27 March 2024 13:18 UTC
HDcms

Hi

did you understand that I no longer have any reading skills?
It seems to me that this happened after the license expired?
I don't know what else to say. On several sites, I have this connection problem message
"Error loading data from server.
Cannot connect to Service: Not authorized by Google: Error refreshing OAuth token with google.search_console: Got a 400 response code"

Regards

 
Wednesday, 27 March 2024 13:32 UTC
wb_weeblr

Hi

We do not provide support without an active subscription. This is what the (canned) message above meant.

It seems to me that this happened after the license expired?

Correct, you cannot access Google Search Console data without an active subscription because the authentication goes through our server.

This of course does not affect the operation of your website. And you can always go to the Search Console website to look at your information directly.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Saturday, 27 April 2024 05:34 UTC
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.