I bought the Ai Pro product but I can't download anything??
Can you help ME??
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#10905 – I bought the Ai Pro product but I can't download anything
Posted in ‘Pre-sale questions’
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thomas-schurzfeld-durst-group-com
wb_weeblr
Hi Thomas,
I can see there's a problem with your subscription, actually 2 problems:
- you actually paid for 2 subscriptions. Did you have some kind of error message, or anything strange, at any point during the purchase process?
I am refunding the second one right now.
- you did pay, I can see the payment at Stripe, but our system here has not received the payment notification from Stripe. I'll have to enable your subscription manually, which I'll do when I have posted this message.
Best regards
Yannick Gaultier
weeblr.com / @weeblr
wb_weeblr
Hi
I have refunded the second subscription now and activated the first one, you should have received confirmation email from us.
I'd really be interested to know about:
"Did you have some kind of error message, or anything strange, at any point during the purchase process?"
Best regards
Yannick Gaultier
weeblr.com / @weeblr
system
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