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Reduced schedule during conference and annual break

We'll be operating with a reduced schedule from tomorrow and the next few weeks, as follows:

We'll be travelling and attending JoomlaDay USA from Tuesday April 22 to Friday April 25. Support will have extended response time during this period. From April 25 evening to Tuesday May 12 included, support will be closed for our annual break.

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#10589 – index problem

Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Tuesday, 28 November 2023 18:22 UTC
irandoostazar

Hello
As can be seen in the Google Search Console report in case 1, the following error is observed:

error_outline

Error - Invalid sitemap URL detected; syntax not understood (line 52)

52:
# 4SEO-sitemap: sitemap - added on 2023-10-22 14:01:08 - Please do not modify manually.
Sitemap: https://4negar.com/sitemap-4seo.xml
User-agent: *
Allow: /sitemap-4seo

While my 4seo map has 3 files with the following names:

XML Sitemap

This XML Sitemap was generated by 4SEO

It is an index file listing 3 sitemap files. Click on any link to view the corresponding sitemap file content.

SitemapLast Modifiedhttps://4negar.com/sitemap.fa-IR.4seo.1.xml 2023-11-28 18:20 Z https://4negar.com/sitemap.fa-IR.4seo.2.xml 2023-11-28 18:20 Z https://4negar.com/sitemap.fa-IR.4seo.3.xml 2023-11-28 18:20 Z

Please advise on this matter.


Tuesday, 28 November 2023 20:11 UTC
irandoostazar

Sorry, I forgot to mention that the above error in line 52 is given in description robot.txt


Wednesday, 29 November 2023 08:53 UTC
wb_weeblr

Hi

Thanks for your message. You are on public forum, where we can only reply to pre-sale questions.

We provide support to our subscribers through our helpdesk.

The helpdesk has categories for each extensions. You keep posting in the Pre-sale category. Please use the 4SEO category for asking your questions about 4SEO.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
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