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Reduced schedule during conference and annual break

We'll be operating with a reduced schedule from tomorrow and the next few weeks, as follows:

We'll be travelling and attending JoomlaDay USA from Tuesday April 22 to Friday April 25. Support will have extended response time during this period. From April 25 evening to Tuesday May 12 included, support will be closed for our annual break.

Don't forget to look up the documentation, including the videos, your answer may already be there! Likewise, be sure to check the Development versions area, in case your problem may already have been solved.

In case of emergency (ie your site is down with a fatal error directly linked to one of our extensions), please contact us by email (see contact icon at the bottom of all pages of this site)

#10221 – No auto or download for sh404SEF version 4.24.7.4352

Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Monday, 31 July 2023 16:46 UTC
[email protected]

No auto or download for sh404SEF version 4.24.7.4352
How do I update from 4.24.5.4341 to 4.24.7.4352?

Monday, 31 July 2023 20:00 UTC
wb_weeblr

Hi,

You are on a public forum where we can only answer pre-sale questions.

We provide support (and updates/ to users with an active subscription on our help desk. Please open a ticket in the sh404SEF category for support.

Best regards,

Yannick Gaultier

 

 
Wednesday, 02 August 2023 20:35 UTC
[email protected]

Hi Yannick, I get error 403 if I try to create a new ticket for catogory sh404SEF in the drop down in My Tickets,
I am getting quite worried as Joomla Control panel is warning me to update select sh404SEF.

Thursday, 03 August 2023 08:24 UTC
wb_weeblr

Hi

You probably do not have an active, paid for subscription?

We stopped offering sh404SEF subscription nearly a year ago, but sh404SEF is still provided as part of the 4SEF subscription.

However, sh404SEF is discontinued from August 17, 2023 and we'll totally stop updating or replying to support requests for it from that date.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Sunday, 03 September 2023 05:34 UTC
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.