Last post 1 hour 11 min ago

Posts last week 81

Average response time last week 44 min

All time posts 70348

All time tickets 10857

All time avg. posts per day 20

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.

Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!

All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#9664 – 4Video - blank screen in load module - JS error in console

Posted in ‘SEOInfo and other Weeblr extensions’

This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Wednesday, 08 March 2023 23:07 UTC

[email protected]

Hello,

Im testing 4Vidoe on a J4 staging site via a 'load module' (with a Joomla51 template) and have a blank screen (but with a red center arrow).
The front end error message is:
An error occurred. Please try again later. (Playback ID: qE6VqNUJS_0_q3LV)

The chrome console error is:

www-widgetapi.js:1122 Failed to execute 'postMessage' on 'DOMWindow': The target origin provided ('https://www.youtube.com') does not match the recipient window's origin ('https://www.staging5.unusualrisks.com.au').

q.sendMessage @ www-widgetapi.js:1122

I'm out of my dept from here. Is this a template issue I need to chase with the template developer or something more straightforward, please?

Kind regards

Thursday, 09 March 2023 08:21 UTC

wb_weeblr

Hard to say without seeing the thing. On which page do you have this issue?

Best regards

Yannick Gaultier

weeblr.com / @weeblr

Friday, 10 March 2023 00:09 UTC

[email protected]

Hello,

Apoligeis I should have addeed the URL.

Strangely, it is now displaying fine and the console error is gone.

I'll add some more and report back if the issue arises again.

Kind regards

Drew

Friday, 10 March 2023 10:17 UTC

wb_weeblr

Strangely, it is now displaying fine and the console error is gone.

I'll add some more and report back if the issue arises again.

If it went away, I don't think this was coming from 4Video. There are many moving parts here, and 4SEO is not one that could have changed suddenly and fixed itself. More likely it's one piece of YouTube or of their supplier having a temporary issue.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

Friday, 10 March 2023 22:43 UTC

[email protected]

thankyou :)

Saturday, 11 March 2023 02:26 UTC

[email protected]

Just following on from the same issue, I've now replaced 11 videos on 11 separate pages with 4Video and it's been 2 hours and they have not displayed.

Below is the console error. Does this assist?

Refused to apply style from 'https://www.staging5.unusualrisks.com.au/media/templates/media/vendor/joomla-custom-elements/css/joomla-alert.css' because its MIME type ('text/html') is not a supported stylesheet MIME type, and strict MIME checking is enabled.

jarallax.js:495 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://www.staging5.unusualrisks.com.au/media/templates/site/j51_emani/fonts/j51icons.woff

modern-family-insurances:1 Refused to apply style from 'https://www.staging5.unusualrisks.com.au/media/templates/media/vendor/joomla-custom-elements/css/joomla-alert.css' because its MIME type ('text/html') is not a supported stylesheet MIME type, and strict MIME checking is enabled.

Saturday, 11 March 2023 16:56 UTC

[email protected]

Hi Yannick,

This problem has resolved itself as far as 4video is concerned.
Appreciate your patience.
Please close this ticket.

Monday, 13 March 2023 09:26 UTC

wb_weeblr

The issue was not with 4Video, your initial error message (The target origin provided ('https://www.youtube.com') does not match the recipient window's origin ('https://www.staging5.unusualrisks.com.au') denotes an issue more likely linked with the site URL configuration, and/or just caching. A 4Video "error" cannot fix itself unfortunately, either there's an issue or there's not.

Anyway, glad it's sorted out! Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.

If you created any superadmin account for us, be sure to delete or block it now to avoid unnecessary risk in the future.

4SEO is our new, modern, all-in-one SEO extension for Joomla 3 and 4. It automatically handles most of today's SEO work: meta data, structured data, sitemaps, content replacement and more!

4SEF is our latest SEF URL solution for Joomla 3 & 4 as sh404SEF is being retired.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

Thursday, 13 April 2023 05:34 UTC

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.