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#9633 – 4Video - live site issues

Posted in ‘SEOInfo and other Weeblr extensions’

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Thursday, 02 March 2023 13:52 UTC

tomaszciti

Have you had any reports about 4Video stopped working today on live sites?

We have a site that gone live yesterday and today we noticed that all 4Videos used on 5 pages stopped working. Yesterday the videos were working fine. Site URLs with videos are:

https://www.citizencard.com/what-is-a-citizencard#photo-ID-for-pubs-and-bars
https://www.citizencard.com/about-us#photo-identification-for-flights
https://www.citizencard.com/requirements-for-a-first-uk-id-card#id-card-for-a-night-out
https://www.citizencard.com/police-and-sia-on-the-cards#proof-of-age-for-casinos
https://www.citizencard.com/not-for-profit#identity-card-for-cinema

The videos are included using 'loadmoduleid' e.g. {loadmoduleid 297} and pages Menu Assigments are correct too.

Example what's happening on the page with a video included we get:

<div data-forvideo-instance-id="297" data-forvideo-provider="youtube" class="forvideo_app forvideo_app_297">

<div class="wb-4video-comp-container lg-wb-4video-grid" data-forvideo-instance-id="297">

<div class="wb-c-iframe-container wb-c-ratio-16-9">

</div>

So the actual iframe with a video is missing hence the video is not displayed.

Thanks.

Thursday, 02 March 2023 15:04 UTC

tomaszciti

I have been doing some testing:

1) Bypassing Cloudflare doesn't help - 4Videos Youtube videos are still not working

2) Embeding YouTube videos manually using 'iframe' works e.g. on:

https://www.citizencard.com/categories

So it doesn't look like iframes are blocked in general.

Still very puzzled why 4videos stopped working suddenly.

Thursday, 02 March 2023 15:17 UTC

wb_weeblr

I don't see this being a problem in 4Video. By your own account, this was working fine before and of course it's still working fine everywhere else, including this very site.

What's happening on that page is that the forvideo-xxx.js javacript file is not loaded. As I can see some javascript files called "optimize", I'd bet you have started to enable some "optimization" plugins, such as JCH or similar. These extensions - or server features, have a strong tendency to break actual javascript.

Take that back. The "optimize" file is in the /media/t4/ folder:

https://www.citizencard.com/media/t4/optimize/js/42fe97e2f8f4d2dac24bfe82a119d0b4.js

so this is most likely your template.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

Thursday, 02 March 2023 15:19 UTC

tomaszciti

Spot on that's what it was.

Thanks.

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