• Home
  • Get help
  • Ask a question
Last post 2 hours 14 min ago
Posts last week 311
Average response time last week 54 min
All time posts 57893
All time tickets 8985
All time avg. posts per day 20

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.
Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#7982 – Fatal exception with non-menu item JBusiness-Directory pages

Posted in ‘SEOInfo and other Weeblr extensions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Saturday, 03 July 2021 02:02 UTC

I am getting a fatal error on my site when trying to view business listings/categories from the JBusiness-Directory component. The pages open fine if opened from a menu item but give a fatal error when opened from a link (eg a search result or link from content page). If I disable the "sh404sef - System plugin" plugin everything works. It used to work fine but I have since updated Joomla to 3.9.27 from a previous version of Joomla and purged my sh404sef urls. 

Any help much appreciated! Thanks!

Error message:

Fatal error: Uncaught Exception: View not found [name, type, prefix]: companies, html, sh404sefView in /Applications/MAMP/htdocs/pspupgrade/libraries/src/MVC/Controller/BaseController.php:847 Stack trace: #0 /Applications/MAMP/htdocs/pspupgrade/libraries/src/MVC/Controller/BaseController.php(621): Joomla\CMS\MVC\Controller\BaseController->getView('companies', 'html', 'sh404sefView', Array) #1 /Applications/MAMP/htdocs/pspupgrade/libraries/src/MVC/Controller/BaseController.php(710): Joomla\CMS\MVC\Controller\BaseController->display() #2 /Applications/MAMP/htdocs/pspupgrade/administrator/components/com_sh404sef/helpers/error.php(266): Joomla\CMS\MVC\Controller\BaseController->execute('showcompany') #3 /Applications/MAMP/htdocs/pspupgrade/administrator/components/com_sh404sef/helpers/error.php(85): Sh404sefHelperError::render(Object(Exception), 'The page you re...') #4 /Applications/MAMP/htdocs/pspupgrade/administrator/components/com_sh404sef/classes/router.php(2210): Sh404sefHelperError::render404ErrorDocument(Object(Except in /Applications/MAMP/htdocs/pspupgrade/libraries/src/MVC/Controller/BaseController.php on line 847


Saturday, 03 July 2021 11:10 UTC



Thanks for your message. You are on public forum, where we can only reply to pre-sale questions.

We provide support to our subscribers through our helpdesk.

After logging in, please open a ticket describing as clearly as possible the problem you're experiencing.

Best regards

Yannick Gaultier

weeblr.com / @weeblr



Tuesday, 03 August 2021 05:34 UTC
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.