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#7437 – Urgent Joomla SH404 Problem - Paid Support Request

Posted in ‘Other Weeblr extensions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Monday, 12 October 2020 07:54 UTC
We have a Joomla site, the site was not made by us but by another agency. The Joomla version is 3.5.0, the site generates a lot of traffic and we have the database table "izeos_sh404sef_urls" which weighs more than 8gb and we have 15 million records. We would like to limit the creation of these records without creating 404s, you can support us in this problem, as soon as possible if possible.   I await your reply, obviously your assistance will be paid we need to solve the problem because the table has become too large and we risk that the site will no longer work.   Thank you
niccolo-forcellini-thespacesm-com
Monday, 12 October 2020 08:06 UTC

Hi

Thanks for your message. You are on public forum, where we can only reply to pre-sale questions.

We provide support to our subscribers through our [url=https://weeblr.com/helpdesk]helpdesk[/url].

After logging in, please open a ticket describing as clearly as possible the problem you're experiencing.

Thanks and regards

 

 
wb_weeblr
Monday, 12 October 2020 08:10 UTC
I ask you to forward my ticket to you, if I open the ticket in the section dedicated to the module your site goes into error for this reason I wrote here
niccolo-forcellini-thespacesm-com
Monday, 12 October 2020 08:15 UTC

Hi

There is no error, simply you are not a subscriber, you do not have a paid subscription for sh404SEF. We provide support to our paid customers through our helpdesk only. Please purchase a subscription and open a ticket in the sh404SEF support section.

I also replied to your email with questions and details about the site that you should include when you open your ticket (we do not provide support by email but only through the helpdesk).

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
wb_weeblr
Monday, 12 October 2020 08:18 UTC
Ok no problem, do I have to buy the plugin to get the support license?
niccolo-forcellini-thespacesm-com
Monday, 12 October 2020 08:24 UTC

Hi

There is no error, simply you are not a subscriber, you do not have a paid subscription for sh404SEF. We provide support to our paid customers through our helpdesk only. Please purchase a subscription and open a ticket in the sh404SEF support section.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
wb_weeblr
Thursday, 12 November 2020 05:34 UTC
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
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This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.