Last post 14 min ago
Posts last week 311
Average response time last week 54 min
All time posts 57893
All time tickets 8985
All time avg. posts per day 20

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.
Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#6792 – Sh404SEF error page

Posted in ‘SEOInfo and other Weeblr extensions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 04 September 2019 10:18 UTC

How's it going? I'd very glad if you can help us. Thanks.

We set a instruction of ‘Override Joomla! 404 error page’ in the 404 error handing of the error page in Joomla, but when we input a wrong link, the system will re-direct to a url. I really don’t know how to fix this problem.

Please, if you’d like to help. You can find what I say and what the problem is in this web:

Thanks again, if you can help. Can you reply me ASAP Please.

Kind regards
Monday, 09 September 2019 10:27 UTC

Support is back online now, please feel free to open a ticket as needed.

From your symptoms, you probably enabled back the Joomla router which can cause this, either by changing one of your components to "Use Joomla router" or by enabling "301 redirect from Joomla SEF to sh404SEF". Just restore the default settings and you should be fine.

Best regards
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.