Last post 10 hours 30 min ago
Posts last week 77
Average response time last week 39 min
All time posts 45099
All time tickets 7211
All time avg. posts per day 21

Helpdesk is open from Monday through Friday CET

Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#6789 – sh404sef: Duplicates issue

Posted in ‘Other Weeblr extensions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Thursday, 27 June 2019 08:54 UTC
using Joomla 3.9 with the sh404sef seems that on certain url these are getting duplicated by themselves. It seems a very random process that goes on some articles, and not in all of them. Is there a way to avoid it?
Thursday, 27 June 2019 09:11 UTC

Depends what you call duplicates. If you mean that there are URLs listed in the "Duplicates" column then it means all the duplicates that Joomla and your extensions generated (usually by using multiple Itemids) have been recognized and grouped together under only one single public SEF URL. So sh404SEF is doing exactly what it's supposed to do and has protected you from these Joomla duplicates to be visible from search engines.

If that's not what you mean, then you'll have to ope a support ticket at our helpdesk with all required details including full and real URLs involved. You are currentrly on public forum, where we can only reply to pre-sale questions.

Thanks and regards
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.