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#6763 – I can't create a support ticket for sh404SEF - Access forbidden

Posted in ‘SEOInfo and other Weeblr extensions’

This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Thursday, 05 October 2017 13:14 UTC

tetodurandez-hotmail-com

Hello, I can't create a ticket for my problem. I see that 404 errros are raising each minute. i have like 200 pages but I have like 500 404 errors. How can it be? what to check?
Also, if I take a SEF url from 404 error dashboard and paste it in browser, there is not such 404 error as it is automatically redirected to crrect page.

Thursday, 05 October 2017 13:21 UTC

wb_weeblr

Hi

You cannot access downloads area, or support areas because you do not have an active subscription. Actually, you do not even have an expired subscription, so I'm curious where you got sh404SEF? was it under a different email/username?

In any case an active subscription is required for downloads and support.

Rgds

Thursday, 05 October 2017 13:47 UTC

tetosan

hey Yes, now I'm with the suscription :)

Thursday, 05 October 2017 13:49 UTC

wb_weeblr

Hi

So you can therefore open a support ticket, providing all details about your setup (versions of Joomla, sh404SEF in particular) and of course real links to the site and to a sample of such 404.

Rgds

Thursday, 05 October 2017 13:52 UTC

tetosan

ueah done already, thansk!

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.