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#9978 – Huge log files

Posted in ‘4SEO’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Tuesday, 30 May 2023 05:52 UTC
Thrane

Hi
I have noticed on a site I get huge log files in "administrator > logs > wblib > errors" due to 4SEO.
Here is a part of the input - anything I can do?

DATE    TIME    TYPE    IP    USER    MESSAGE
2023-05-30    00:02:41    error    165.227.239.229    guest    Joomla platform, getUpdateSiteId: package::pkg_forseo not found in Extensions table.
2023-05-30    00:02:41    error    165.227.239.229    guest    /var/www/vhosts/example.dk/httpdocs/plugins/system/forseo/vendor/weeblr/wblib/v2/packages/platform/joomla/platform.php::2236 Joomla platform, getUpdateSiteId: package::pkg_forseo not found in Extensions table. - #0 /var/www/vhosts/example.dk/httpdocs/plugins/system/forseo/vendor/weeblr/wblib/v2/packages/platform/joomla/platform.php(2174): Weeblr\Wblib\Forseo\Platform\JoomlaPlatform->getUpdateSiteId()
#1 /var/www/vhosts/example.dk/httpdocs/plugins/system/forseo/vendor/weeblr/forseo/model/credentials.php(75): Weeblr\Wblib\Forseo\Platform\JoomlaPlatform->getUpdateId()
#2 /var/www/vhosts/example.dk/httpdocs/plugins/system/forseo/vendor/weeblr/forseo/model/credentials.php(41): Weeblr\Forseo\Model\Credentials->getUpdate()
#3 /var/www/vhosts/example.dk/httpdocs/plugins/system/forseo/vendor/weeblr/forseo/model/config.php(247): Weeblr\Forseo\Model\Credentials->get()
#4 /var/www/vhosts/example.dk/httpdocs/plugins/system/forseo/vendor/weeblr/forseo/model/config.php(161): Weeblr\Forseo\Model\Config->setDownloadId()
#5 /var/www/vhosts/example.dk/httpdocs/plugins/system/forseo/vendor/weeblr/forseo/model/config.php(83): Weeblr\Forseo\Model\Config->load()
#6 /var/www/vhosts/example.dk/httpdocs/plugins/system/forseo/vendor/weeblr/forseo/factory.php(159): Weeblr\Forseo\Model\Config->__construct()
#7 [internal function]: Weeblr\Forseo\ForseoApp->Weeblr\Forseo\{closure}()
#8 /var/www/vhosts/example.dk/httpdocs/plugins/system/forseo/vendor/weeblr/wblib/v2/packages/platform/joomla/platform.php(1907): call_user_func_array()
#9 /var/www/vhosts/example.dk/httpdocs/plugins/system/forseo/vendor/weeblr/wblib/v2/packages/system/hook.php(169): Weeblr\Wblib\Forseo\Platform\JoomlaPlatform->executeHook()
#10 /var/www/vhosts/example.dk/httpdocs/plugins/system/forseo/vendor/weeblr/wblib/v2/packages/system/hook.php(151): Weeblr\Wblib\Forseo\System\Hook->execute()
#11 /var/www/vhosts/example.dk/httpdocs/plugins/system/forseo/vendor/weeblr/wblib/v2/packages/factory.php(309): Weeblr\Wblib\Forseo\System\Hook->filter()
#12 /var/www/vhosts/example.dk/httpdocs/plugins/system/forseo/vendor/weeblr/wblib/v2/packages/factory.php(244): Weeblr\Wblib\Forseo\Factory->buildObject()
#13 /var/www/vhosts/example.dk/httpdocs/plugins/system/forseo/vendor/weeblr/wblib/v2/packages/factory.php(130): Weeblr\Wblib\Forseo\Factory->getObject()
#14 /var/www/vhosts/example.dk/httpdocs/plugins/system/forseo/vendor/weeblr/forseo/factory.php(137): Weeblr\Wblib\Forseo\Factory->getThis()
#15 [internal function]: Weeblr\Forseo\ForseoApp->Weeblr\Forseo\{closure}()
#16 /var/www/vhosts/example.dk/httpdocs/plugins/system/forseo/vendor/weeblr/wblib/v2/packages/platform/joomla/platform.php(1907): call_user_func_array()
#17 /var/www/vhosts/example.dk/httpdocs/plugins/system/forseo/vendor/weeblr/wblib/v2/packages/system/hook.php(169): Weeblr\Wblib\Forseo\Platform\JoomlaPlatform->executeHook()

Regards
Thomas

Tuesday, 30 May 2023 07:17 UTC
wb_weeblr

Hi

Joomla platform, getUpdateSiteId: package::pkg_forseo not found in Extensions table.

That error means 4SEO was not properly installed. Most likely, you unzipped the zip file downloaded from our website and installed the various parts instead of installing the 4SEO package. Maybe you're using a Mac? I'm told some Mac OS systems automatically unzip zip files downloaded from the internet.

In any  case, installing normally 4SEO should fix that problem. Download the zip again, and just install it exactly as is.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Tuesday, 30 May 2023 07:20 UTC
Thrane

Thanks Yannick
Installed a zip back then, but will try to install it again and keep an eye out for the logs :-)

Tuesday, 30 May 2023 07:35 UTC
wb_weeblr

Hi

Installed a zip back then

Joomla says that the pkg_forseo is not found in the Extensions database table, so that means the package is just not installed.

This is what you should have:

 

Do you have the "Package" installed currently? before trying to install the zip again?

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Tuesday, 30 May 2023 07:50 UTC
Thrane

Didn't check, just reinstalled and now I have same 4 lines as you :-)

Tuesday, 30 May 2023 07:58 UTC
wb_weeblr

Hi

So you should be good then! I will leave this ticket open in case you need to add something. It will automatically close in 2 weeks if no further comment is made.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Tuesday, 30 May 2023 08:02 UTC
Thrane

Thank you!

Friday, 30 June 2023 05:34 UTC
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.