• Home
  • Get help
  • Ask a question
Last post 35 min ago
Posts last week 89
Average response time last week 30 min
All time posts 67728
All time tickets 10465
All time avg. posts per day 21

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.
Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#8780 – Error loading data from server

Posted in ‘4SEO’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Thursday, 26 May 2022 05:11 UTC
jtausa

I can't do any configuration, because when I start I get this error.

Error loading data from server.

Error: Unable to communicate with server More details can be found in the browser's Javascript console. (Initial storage, initial state).

How to fix this error?

https://xxxx.com/

AdminURL: https://xxxx.com/administrator/index.php

Username: xxxx

Password: xxxx

Cloudflare

ID: xxxx

PW: xxxx

 

Thursday, 26 May 2022 07:29 UTC
wb_weeblr

Hi

You have a configuration issue on your server: all 4SEO requests are redirected to the same URL. You can try it in your browser, for instance:

https://xxxx.com/administrator/?_wblapi=/forseo/v1/ping

When trying to load this page, your server redirects to the same URL, https://xxxx.com/administrator/?_wblapi=/forseo/v1/ping, again and again.

Note that this is not related to 4SEO, you can test the same thing with another URL:

https://xxxx.com/administrator/?something=1

You get the same behavior, there's a redirect to https://xxxx.com/administrator/?something=1 as well.

Most likely this is an incorrect instruction in your .htaccess, but it may also be something in your Cloudflare config as well (the redirect is extremly quick, I don't think it's done inside of Joomla).

Note that the problem can be in your main .htaccess file, but it can also be in another .htaccess, located in the /administrator directory.

Does that ring a bell? Do you use the standard Joomla .htaccess file or was there any change made? Do you have any rule in Cloudflare that would redirect pages 

Side note: while looking through your plugin, I noticed you were using the "XT Perfect SEO pagination". You should disable it immediately, it implements incorrect pagination practice, Google recommends the opposite of what that plugin does. We can talk about that later if you want.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 

 

 
Thursday, 26 May 2022 09:06 UTC
jtausa

Hi Yannick,

Thank you very much for your tech support. The problem was the .htaccess directive: #RewriteRule ^(.+)/$ /$1 [L,R=301]

Best regards,

Jose

Thursday, 26 May 2022 09:49 UTC
wb_weeblr

Hi

Yes, not sure where that came from but it's often a good idea to stick with Joomla's default .htaccess!

Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.

If you created any superadmin account for us, be sure to delete or block it now to avoid unnecessary risk in the future.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.