The holiday season is with us and we'll be off from December 25, 2025 and back on January 5nd, 2026.
Don't forget to look up the documentation, including the videos, your answer may already be there! Likewise, be sure to check the Development versions area, in case your problem may already have been solved.
In case of emergency (ie your site is down with a fatal error directly linked to one of our extensions), please contact us by email (see contact icon at the bottom of all pages of this site).
All the best to your and your family! See you around in 2026!
I can't do any configuration, because when I start I get this error.
Error loading data from server.
Error: Unable to communicate with server More details can be found in the browser's Javascript console. (Initial storage, initial state).
How to fix this error?
https://[redacted].com/
AdminURL: https://[redacted].com/administrator/index.php
Username: [redacted]
Password: [redacted]
Cloudflare
ID: [redacted]
PW: [redacted]
Hi
You have a configuration issue on your server: all 4SEO requests are redirected to the same URL. You can try it in your browser, for instance:
https://[redacted].com/administrator/?_wblapi=/forseo/v1/ping
When trying to load this page, your server redirects to the same URL, https://[redacted].com/administrator/?_wblapi=/forseo/v1/ping, again and again.
Note that this is not related to 4SEO, you can test the same thing with another URL:
https://[redacted].com/administrator/?something=1
You get the same behavior, there's a redirect to https://[redacted].com/administrator/?something=1 as well.
Most likely this is an incorrect instruction in your .htaccess, but it may also be something in your Cloudflare config as well (the redirect is extremly quick, I don't think it's done inside of Joomla).
Note that the problem can be in your main .htaccess file, but it can also be in another .htaccess, located in the /administrator directory.
Does that ring a bell? Do you use the standard Joomla .htaccess file or was there any change made? Do you have any rule in Cloudflare that would redirect pages
Side note: while looking through your plugin, I noticed you were using the "XT Perfect SEO pagination". You should disable it immediately, it implements incorrect pagination practice, Google recommends the opposite of what that plugin does. We can talk about that later if you want.
Best regards
Yannick Gaultier
weeblr.com / @weeblr
Hi Yannick,
Thank you very much for your tech support. The problem was the .htaccess directive: #RewriteRule ^(.+)/$ /$1 [L,R=301]
Best regards,
Jose
Hi
Yes, not sure where that came from but it's often a good idea to stick with Joomla's default .htaccess!
Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.
If you created any superadmin account for us, be sure to delete or block it now to avoid unnecessary risk in the future.
Best regards
Yannick Gaultier
weeblr.com / @weeblr