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#8714 – Update error triggered: Class 'Weeblr\Wblib\V_FORSEO_1516\Factory' not found

Posted in ‘4SEO’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Thursday, 28 April 2022 05:12 UTC
[email protected]

Hello,

I'm running J3.10.6 and 4SEO 1.7.1.1495.
I wanted to update to the latest 4SEO package 1.8.0.1516 and it failed. 
I now get this error in the admin:

Class 'Weeblr\Wblib\V_FORSEO_1516\Factory' not found

What's the best way to move forward, please?

Kind regards
Drew

Thursday, 28 April 2022 06:11 UTC
wb_weeblr

Hi

- if you can still access the admin, download the same version from the download area and install over using the Joomla normal installer

- if you cannot access the admin, use FTP or your hosting company control panel to rename the folder /plugins/system/forseo to something else, for instance /plugins/system/disabled.forseo and then download and install again.

IF possible, BEFORE you do anything, it'd be great if you could enable Debug mode so that we get a more accurate error message and know where the error originated from.

Again, if you can access the admin, enable Debug mode in Joomla global configuration and reload the 4SEO page, this should give a more detailed error message, paste it in full here.

If not able to access the admin, you can open the configuration.php file at the root of your site with FTP or you hosting company file manager and change:

	public $debug = false;

to 

	public $debug = true;

then save, reload the page and paste the full error message. You can then revert the change in configuration.php.

If you're on Joomla 3, instead of public $debug = false;, you will have public $debug = '0';, which needs to be changed into public $debug = '1';

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Sunday, 29 May 2022 05:34 UTC
system
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