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#8701 – 4Seo Critical Error with Hika Shop

Posted in ‘4SEO’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Monday, 25 April 2022 11:03 UTC
Evilserch

Hello Support Team, I get a critical error message with 4SEO as soon as I select a product in my shop. If I deactivate 4SEO everything works again. I am using Hikashop Business 4.5.0 / HikaMarket Multivendor: 4.1.0 / Joomla 4.1.2

Can you help me as I would like to use 4SEO

Monday, 25 April 2022 11:27 UTC
wb_weeblr

Hi

I don't see anything in that error message linking this to 4SEO. When exactly does this error happens? doing what, exactly?

Also, I would suggest turning Joomla Debug mode on (in Joomla global configuration). This should provide a more detailed error message.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Tuesday, 26 April 2022 05:33 UTC
Evilserch

Thank you for your prompt reply. Here are the Attachment width the error messages.

Tuesday, 26 April 2022 10:37 UTC
wb_weeblr

Hi

Thanks for your detailed report. I think I isolated where that problem comes from and released a development version with a fix. Please get it from the development versions download area and install over the existing one, and let me know how it goes.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Wednesday, 27 April 2022 09:25 UTC
Evilserch

Hi,

the first problem is solved but there is still the following problem. See the Attachment.

I have attached the error log files from the administrator/logs/forseo/errors folder. Maybe these help to fix the problem.

Best regards

Stergios Katsaridis

Wednesday, 27 April 2022 09:33 UTC
Evilserch

The error log files

Wednesday, 27 April 2022 09:36 UTC
Evilserch

one more try for the log files now in zip :)

Wednesday, 27 April 2022 11:51 UTC
wb_weeblr

Hi

Strange, the error should not happen, it denotes that something has changed the Hikashop data from the default:

2022-04-27        10:42:10        error        185.30.35.17        guest        PDC controller onError before canRun() /home/www/joomla/plugins/system/forseo/platform/components/hikashop.php::528 Call to a member function get() on array
#0 /home/www/joomla/plugins/system/forseo/platform/components/hikashop.php(464): Weeblr\Forseo\Platform\Components\Hikashop->loadReviews(Object(stdClass)) #1 /home/www/joomla/plugins/system/forseo/platform/components/base.php(355): Weeblr\Forseo\Platform\Components\Hikashop->filterSdData(Array, Array, Array, Object(Weeblr\Forseo\Data\Requestinfo), Object(Weeblr\Forseo\Data\Page), 'https://lieferl...') #2 [internal function]: Weeblr\Forseo\Platform\Components\Base->filterSdDataWrapper(Array, Array, Array, Object(Weeblr\Forseo\Data\Requestinfo), Object(Weeblr\Forseo\Data\Page), 'https://lieferl...') #3 /home/www/joomla/plugins/system/forseo/vendor/weeblr/wblib/v2/packages/platform/joomla/platform.php(1730): call_user_func_array(Array, Array)

I have made a new development version to protect against this but it's a bit like shooting in the dark here, as a standard Hikashop install does not have that.

You can download the dev version from the development versions download area and install over the current one.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Friday, 06 May 2022 06:52 UTC
Evilserch

Hi Yannick,

The errors have been fixed, but there is still the following problem (see the Attachment)

Best regards

Stergios Katsaridis

Friday, 06 May 2022 10:38 UTC
wb_weeblr

Hi Stergios,

There are 2 different issues listed in that PDF, totally unrelated to the current issues. Can you please open a separate ticket for each issue, it's just not manageable to work with all issues in one ticket.

When you do so:

- Install our 4Logs plugin and have a look at the log files, see if there are errors listed in the 4SEO folder, or the wbLib folder.

- I see on your screenshot that you pushed the analysis speed to the maximum. I strongly recommend against that. 4SEO itself does not care, but your server will and if you crawl too fast, most likely your server will error out on some or many requests.

- BEFORE doing an analysis, you may want to review and exclude some URLs path. For instance user accounts (the actual URLs depend on the extensions you use), to reduce the number of pages analyzed.

- Regardless, the number of pages listed is very small. 15 or 20 thousands pages as you have should be analyzed in a few hours at most, even, on a cheap server. So that makes me think you are crawling too fast and your server is rejecting the request in some way. Or there is some other kind of blocking/errors happening, external to 4SEO.

- as for the Hikashop config issue, I'm not sure what the problem is. What I see on your screenshot is normal and expected. If you move away from 4SEO, you have to re-select the extension you want to configure, that's normal. If that does not answer your question, or your question is different, please open a ticket with additional details on what you do.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 

 
Friday, 06 May 2022 12:18 UTC
Evilserch

OK. Then this ticket can be closed because the first problem is fixed. I'll open a new ticket for the other problem.

Friday, 06 May 2022 12:33 UTC
wb_weeblr

Hi

Thanks for that, Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.

If you created any superadmin account for us, be sure to delete or block it now to avoid unnecessary risk in the future.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.