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#8444 – Since Installing 4SEO My Site Has Gone Dark (no pages will load, but no errors displayed)

Posted in ‘4SEO’
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Monday, 17 January 2022 04:28 UTC
jasonthemcclain

Everything is in the title.

I am using Joomla 4.0.5. And the most recent version of 4SEO.

Monday, 17 January 2022 09:21 UTC
wb_weeblr

Hi

As is the case when having a "white screen", you should go to Joomla configuration and:

- set "Debug system" to Yes

- Set "Gzip" to False (take note of what it was before so that you can restore it to the previous setting later on)

- set "Error reporting" to Maximum

Then enable back 4SEO and you should have a more detailed error message providing information about which extension is actually causing the problem.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Monday, 17 January 2022 16:27 UTC
jasonthemcclain

Here are the errors:

Warning: get_class() expects parameter 1 to be object, null given in /var/www/joomla-dev/plugins/system/forseo/vendor/weeblr/wblib/v2/packages/platform/joomla/platform.php on line 2075

Warning: array_key_exists(): The first argument should be either a string or an integer in /var/www/joomla-dev/plugins/system/forseo/vendor/weeblr/wblib/v2/packages/platform/joomla/platform.php on line 2076

Warning: get_class() expects parameter 1 to be object, null given in /var/www/joomla-dev/plugins/system/forseo/vendor/weeblr/wblib/v2/packages/platform/joomla/platform.php on line 2075

Warning: array_key_exists(): The first argument should be either a string or an integer in /var/www/joomla-dev/plugins/system/forseo/vendor/weeblr/wblib/v2/packages/platform/joomla/platform.php on line 2076

Warning: get_class() expects parameter 1 to be object, null given in /var/www/joomla-dev/plugins/system/forseo/vendor/weeblr/wblib/v2/packages/platform/joomla/platform.php on line 2075

Warning: array_key_exists(): The first argument should be either a string or an integer in /var/www/joomla-dev/plugins/system/forseo/vendor/weeblr/wblib/v2/packages/platform/joomla/platform.php on line 2076

Warning: get_class() expects parameter 1 to be object, null given in /var/www/joomla-dev/plugins/system/forseo/vendor/weeblr/wblib/v2/packages/platform/joomla/platform.php on line 2075

Warning: array_key_exists(): The first argument should be either a string or an integer in /var/www/joomla-dev/plugins/system/forseo/vendor/weeblr/wblib/v2/packages/platform/joomla/platform.php on line 2076

Monday, 17 January 2022 16:33 UTC
wb_weeblr

Hi

Is that the entirety of your page output? These are only warnings, nothing which can cause an entirely white page.

What if you press ctrl+U to view the page source code? You still only get these few lines?

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Monday, 17 January 2022 16:39 UTC
wb_weeblr

Hi again,

Looking at the code in 4SEO, this warning will be displayed based on some plugins installed on the site registering a specific type of function. So the problem is a compatibility one with one of your plugins.

Could you please provide us with superadmin credentials to your website. You can create a temporary account, and delete it afterward, but it must have superuser level.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Monday, 17 January 2022 16:55 UTC
jasonthemcclain

Thank you.

https://dev.xxxx.com/administrator/

Username:  xxxx
Password: xxxx

Superuser access. 

 

Monday, 17 January 2022 17:30 UTC
wb_weeblr

Hi

The system is not responsive at the moment. I'll try a bit later.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Monday, 17 January 2022 17:56 UTC
wb_weeblr

Hi

It's back online now. I have installed a modified version that logs which extension is causing the problem (You can see the log using the 4Logs plugin I installed, which displays all log  files on your site).

This is caused by the YooTheme application from your template. Hard to say whether this is a bug in YooTheme for Joomla 4 or just something we should need to take into account. In doubt, I have added a test for this condition to avoid the messages. it's running on your dev server andyou can download it from the development versions download area to install on your main server.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Thursday, 17 February 2022 05:34 UTC
system
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