• Home
  • Get help
  • Ask a question
Last post 14 min ago
Posts last week 89
Average response time last week 30 min
All time posts 67718
All time tickets 10464
All time avg. posts per day 21

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.
Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#8414 – 404 Error Page

Posted in ‘4SEO’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 05 January 2022 18:47 UTC
Raphael

Hi Yannick,

my 4>SEO 404 Error Page is not working everywhere.

i have no other redirect extension and no entries in the .htaccess

https://www.xxxx.de/service/wejiwejriwe goes to 404 error page. Thats fine.

https://www.xxxx.de/wejiwejriwe goes to home page. Why?

Can you please help me.

Raphael

Wednesday, 05 January 2022 18:52 UTC
wb_weeblr

Hi

https://www.xxxx.de/wejiwejriwe goes to home page. Why?

It does not "go to home page". Simply there's no error, Joomla does not consider this as a 404.

4SEO error page feature displays a nicer and more efficient error page. But if Joomla does not trigger a 404, there's no much we can do.

(I assume you are not running sh404SEF on that site? sh404SEF would not allow this to happen).

Do you have a category or a menu item for "wejiwejriwe"? this would likely explains Joomla behavior here.

If this is not Joomla, as usual, I would recommend:

- temporarily switching to Joomla Protostar template in case it is your template doing this

- temporarily disable any system plugin that's not from Joomla or from 4SEO

Be sure to clear your browser cache between each attempt.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Wednesday, 05 January 2022 19:10 UTC
Raphael

Hello,

it runs on Joomla 4 without SH404SEF. No other plugins. 

Same result comes with Cassiopeia template.

For example: "Test" page does not exist

xxxx/service/test goes to an error page

xxxx/products/test goes to an error page

but

xxxx.com/test goes to the home page 

Best regards,

Raphael

Thursday, 06 January 2022 07:40 UTC
wb_weeblr

Hi

it runs on Joomla 4 without SH404SEF. No other plugins.

This were just the more common suggestions. I'd suggest next to disable 4SEO system plugin and try again.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Thursday, 06 January 2022 08:11 UTC
Raphael

Hi Yannick,

Even with the 4SEO plugin disabled I get the same result.

Looks like a different problem.  I think its not 4SEO problem but do you have another idea? 

Best regards,

Raphael

 

Thursday, 06 January 2022 08:14 UTC
wb_weeblr

Hi

Oh it was never a 4SEO problem. 4SEO displays the 404 error page if a 404 happens. In your case, problem is that the 404 does not happens so again, it never was a 4SEO issue.

do you have another idea? 

All the suggestions I made were already based on the fact 4SEO was not involved.

it runs on Joomla 4 without SH404SEF. No other plugins. 

Same result comes with Cassiopeia template.

Have you actually disabled all non-joomla system plugins as suggested?

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Thursday, 06 January 2022 08:47 UTC
Raphael

Hi Yannick,

The problem could be Joomshaper Pagebuilder.

I have found out that if I select the home page as Joomla contribution in the menu everything works.

As soon as I select SP Pagebuilder page as start page there is no 404 Page but redirection to home.

Now i will open a joomshaper ticket. 

Best regards,

Raphael

 

Thursday, 06 January 2022 09:18 UTC
wb_weeblr

Hi

there is no 404 Page but redirection to home.

I don't see any redirection to home happening. Only the content of the home page is displayed, but there's no redirect.

This would suggest that SPPageBuilder may have a "404 error handling"  "feature" and therefore you may be able to disable it? If not, you'll need to contact them to learn more I think.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Friday, 07 January 2022 07:15 UTC
Raphael

Hi Yannick,

I would like to pass on to you the info from joomshaper. The problem is known and will be fixed. https://www.joomshaper.com/forum/question/10401

But I would also like to thank you for your help.

Best regards,

Raphael

Friday, 07 January 2022 09:51 UTC
wb_weeblr

Hi

Ah glad to hear that, it's not always that you can have a quick fix! I will leave this ticket open in case you need to add something. It will automatically close in 2 weeks if no further comment is made.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Monday, 07 February 2022 05:34 UTC
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.