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#8244 – error after update 4seo

Posted in ‘4SEO’

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Tuesday, 26 October 2021 14:08 UTC

zakavier

Hi after updating 4seo, i have this message on front and backend

Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 20480 bytes) in /home/httpd/vhosts/mywebsite.com/httpdocs/plugins/system/forseo/vendor/weeblr/wblib/v2/packages/platform/joomla/platform.php on line 1584 Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 32768 bytes) in /home/httpd/vhosts/mywebsite.com/httpdocs/libraries/vendor/symfony/error-handler/Error/OutOfMemoryError.php on line 1

i'm running php 8 with 256mb memory and tried to push to 1024mb but doesnt solve the problem
thanks for your help

best regards

Tuesday, 26 October 2021 14:13 UTC

wb_weeblr

First, to recover from the error, use FTP or your hosting company file manager and:

- locate the folder /plugins/system/forseo

- rename it something else such as /plugins/system/disabled.forseo

Then what did you update exactly? from which version to which version?

Best regards

Yannick Gaultier

weeblr.com / @weeblr

Wednesday, 27 October 2021 06:47 UTC

zakavier

Thanks Yannick for your help.

I renamed the folder and my website is back!

I don't remember from wich version was the update but it was to the latest.

I had this problem on two websites. Both are in joomla 4. No problem with sites in joomla 3.

And now, what do i need to do with 4seo? Reinstall? Will it keep my settings?

Thanks again.

Best regards

Wednesday, 27 October 2021 06:52 UTC

zakavier

So. I reinstalled 4seo and everything seems to be ok.

Thanks Yannick

Best regards

Wednesday, 27 October 2021 06:54 UTC

wb_weeblr

Ah great, very glad to hear that. These out of memory errors are very tricky, the message says Joomla ran out of memory, and it failed inside of 4SEO but that does not mean 4SEO is using that memory, only that when 4SEO tries to run, there's not enough memory left for it. The memory has been used before but we don't know by who.

If this should happen again, I can log in and ran more tests, or even take a backup of the site and run a copy locally to be abel to debug, if ok.

I will leave this ticket open in case you need to add something. It will automatically close in 2 weeks if no further comment is made.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

Saturday, 27 November 2021 05:34 UTC

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.