• Home
  • Get help
  • Ask a question
Last post 6 hours 44 min ago
Posts last week 110
Average response time last week 29 min
All time posts 67424
All time tickets 10424
All time avg. posts per day 21

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.
Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#8208 – Parametrage

Posted in ‘4SEO’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Thursday, 14 October 2021 06:23 UTC
dubois59

Bonjoru je viens d'acheter 4seo et la fin de la configuration bloque à ce stade :

Nous ne pouvons pas nous connecter à votre serveur !

Soit votre serveur est en panne, soit votre session Joomla ! a expiré ou encore vous vous êtes déconnecté du site dans un autre onglet de votre navigateur.

Si vous vous êtes déconnecté, recharger la page au moyen du bouton ci-dessous et re-connectez vous pour continuer.

 

J'ai fermé le navigateur et vidé le cache aisni qu le cache joomla, je susi bien logué en super admin. j'ai desinstallé et réinstallé 4seo et toujours ce message.

Pouvez vous m'aider ? Merci

Laurent

Thursday, 14 October 2021 07:28 UTC
wb_weeblr

Hi Laurent,

Please make sure to use English language, it's the only one we can use to provide support.

As for the actual problem, the error messages seems to describe it properly. This would usually means that 4SEO is blocked by your server or site. This can usually happens when:

- a Joomla extension is blocking requests (typically all security extensions)

- mod_security running on your server

- cloudflare or similar

It could also be a 3rd-party extension causing a PHP fatal error as well.

Ways to identify the root cause are:

- install our 4LOGS plugin from the JED and use it to look at the error logs in the Joomla folder (you can of course look at them directly)

- look at the developer console, on the network tab and see if there's any indication as to what is blocking our requests.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Thursday, 14 October 2021 11:10 UTC
dubois59
Hello sorry I thoughthe dev was French! lol
Thank you, there was a security blockage at my host (planethoster)
Problem solved 
thank you
Laurent
Thursday, 14 October 2021 11:17 UTC
wb_weeblr

Hi

Hello sorry I thoughthe dev was French! lol

That's correct but we still only provide support in English as if in French, a/ only one person can reply and b/ if/when we make some tickets public after removing private information, almost anyone can read them while nearly no one can in French.

Thank you, there was a security blockage at my host (planethoster)

Interesting, can you tell me what exactly was blocking at hosting level? a firewall? too many requests? is it something YOU enabled or is it enabled by default on their servers?

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Thursday, 14 October 2021 12:28 UTC
dubois59
a ok i understand correctly not being english speaker at all .... i will go through google translate

Security is enabled by default at planethoster it is a module called ModSecurity.

On the other hand my site does not display any more completely (display of a screen height, it does not display what is below the waterline) since the scan of the pages there is the page of home which is in errors (attached image) and I have this message in the chorme console: Error with Permissions-Policy header: Unrecognized feature: 'interest-cohort'.

Did I do a bad thing?

Thank you

Merci

Thursday, 14 October 2021 12:30 UTC
wb_weeblr

Hi

Sorry, absolutely no communication in French.

Error with Permissions-Policy header: Unrecognized feature: 'interest-cohort'.

That's a Joomla/browser message, unrelated to 4SEO.

Par contre mon site ne s'affiche plus totalement ( affichage d'une hauteur d'ecran, cela n'affiche pas ce qu'il y a en dessous de la ligne de flotaison)

Yes, 4SEO does not scroll, the content is scrolling.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Thursday, 14 October 2021 12:44 UTC
dubois59
ok but why the home page is in analysis error and no other page appears in the analysis?
Thursday, 14 October 2021 12:46 UTC
wb_weeblr

Hi

Have you "Reset the analysis" (under the Pages | Settings) since you solved the hosting issue?

home page is in analysis error and no other page appears in the analysis?

If the home page returns a 404 when 4SEO tries to read it, then it cannot find any link and so no other pages is analyzed.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Thursday, 14 October 2021 13:27 UTC
dubois59
yes I have reset and there are 12 links on my home page including a menu with 5 links
I still have the home page in broken link (see image of the previous post
)
Thursday, 14 October 2021 13:31 UTC
wb_weeblr

Hi

there are 12 links on my home page including a menu with 5 links

Do you mean you see them in 4SEO or do you mean you have them on the site and not in 4SEO?

Have you started a manual analysis from the admin, on the Pages toolbar? 

You can let 4SEO do a background analysis but it will take longer and is dependant on how many visitors you have on the site.

It's always better to include full and real link to the site actually, at least I can have a look.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Thursday, 14 October 2021 13:33 UTC
wb_weeblr

Hi

I am lost, did you modify your previous post instead of replying? what's happening?

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Thursday, 14 October 2021 13:36 UTC
dubois59

J'ai lancé l'analyse manuellement Oui désolé & voici le lien du site : https://www.xxxx.fr/

Thursday, 14 October 2021 13:37 UTC
wb_weeblr

Hi

The site does not use SEF URLs at all. I would have to check, I am not sure we can work with that. Is it normal that site does not use SEF URLs?

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Thursday, 14 October 2021 13:40 UTC
wb_weeblr

Hi again,

Sorry, now it does.

OK, so if after doing a new analysis the home page is still in error, then there's something blocking our access.

Could you please provide us with superadmin credentials to your website. You can create a temporary account, and delete it afterward, but it must have superuser level.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Thursday, 14 October 2021 13:55 UTC
dubois59
here: login: xxxx
mdp: xxxx
Thursday, 14 October 2021 14:12 UTC
wb_weeblr

Hi

I don't see anything special, yet the home page is always triggering a 404 so I'm guessing there's still something on the server not allowing access. The really weird thing is that the 4SEO error log file does not show any error at all.

Can I download an akeeba backup and restore it locally to debug and see if the same happens on another server?

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Thursday, 14 October 2021 14:14 UTC
wb_weeblr

Hi again,

There's something a bit wrong though, is the site supposed to be on www or without www?

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Thursday, 14 October 2021 14:16 UTC
dubois59

 

I have to leave you but I reconnect tonight Thanks for your help

yes you can thak's 

Thursday, 14 October 2021 14:27 UTC
wb_weeblr

Hi

I restored the backup but without testing, I'm pretty sure the problem is in your configuration.php. There you have a"Live site value" of "https://xxxx.fr" instead of your actual site address:

You need to fix that, and I cannot do it from the Joomla admin, it has to be done through FTP.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Thursday, 14 October 2021 14:32 UTC
wb_weeblr

Hi again

I can confirm that on my local machine, the analysis runs normally, so next step is to fix the configuration.php file.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Thursday, 14 October 2021 20:43 UTC
dubois59
hi indeed by correcting the configuration file everything is ok
Thank you very for your help !
Thursday, 14 October 2021 20:43 UTC
dubois59
hi indeed by correcting the configuration file everything is ok
Thank you very for your help !
Friday, 15 October 2021 06:30 UTC
wb_weeblr

Hi

Glad it's sorted out, Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.

If you created any superadmin account for us, be sure to delete or block it now to avoid unnecessary risk in the future.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Friday, 15 October 2021 08:48 UTC
dubois59
Hello and thank you for taking the time to help me out!
Greetings
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.