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#8187 – Impossible de sauver la configuration - Details: 403 Forbidden

Posted in ‘4SEO’

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Thursday, 07 October 2021 08:06 UTC

Fred

Hi Sir,

During configuration of component I get this error message :

Impossible de sauver la configuration. Il s'est produit une erreur lors de la sauvegarde de la configuration. Merci de recharger la page ou d'essayer à nouveau un peu plus tard.

Details: 403 Forbidden

4 SEO version : v1.4.1.1165 and before
Joomla! 3.10.2 Stable
PHP Version 7.4.21 / ovh server
Mysql 5.6.50
In attachment configuration systeminfo.txt

So component is unusable, thanks for support.

Fred

CARBIO 12 SAS
ZI, 6 Av Simon Laplalce
13470 Carnoux-en-Provence

Thursday, 07 October 2021 08:10 UTC

wb_weeblr

This indicate that some security system on your server is blocking access. Can be usually:

- a firewall extension on your Joomla site

- mod_security rules on the server

The system info is not really useful but I may be able to look at the log files and the developer tools information to find what is causing this on your server if you provide superadmin credentials to the site.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

Sunday, 10 October 2021 18:50 UTC

Fred

Hi,

Thanks for your reply, web hosting server is OVH (shared).

This is superadmin acces for you : id: [redacted] / password : [redacted]

Thanks for support

Frédéric MESTRIUS

CARBIO 12 SAS
ZI, 6 Av Simon Laplalce
13470 Carnoux-en-Provence

Monday, 11 October 2021 06:48 UTC

wb_weeblr

And the website is?

Best regards

Yannick Gaultier

weeblr.com / @weeblr

Monday, 11 October 2021 07:59 UTC

Fred

Sorry,

https://www.example.com/administrator/

Best Regards

CARBIO 12 SAS
ZI, 6 Av Simon Laplalce
13470 Carnoux-en-Provence

Monday, 11 October 2021 08:21 UTC

wb_weeblr

First, there's a likely Joomla configuration issue: the detected server address is http, while your site is entirely https

This is happening because your Joomla SEF system plugin is misconfigured. It still says that your site is http:

You should change that to https, or better: just empty the field, as Joomla should detect your address correctly anyway. I did not change it myself as don't know the reason it's been set like that.

Now as for our actual problem, it looks like your web server is blocking 4SEO:

As you can see on the screenshot, this is not Joomla or an error blocking the request but indeed your webserver. This can be the web server itself, or it can be a rule in your .htaccess file.

As you are using AdminTools, the first place to look is the .htaccess file changes that it made. Another option is to directly talk to your hosting company to find out which rule was triggered that's blocking our access to the site. Currently 4SEO is allowed to read data from the site but not make any change (to its own data).

Best regards

Yannick Gaultier

weeblr.com / @weeblr

Thursday, 11 November 2021 05:34 UTC

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

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