• Home
  • Get help
  • Ask a question
Last post 12 hours 24 min ago
Posts last week 89
Average response time last week 30 min
All time posts 67708
All time tickets 10463
All time avg. posts per day 21

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.
Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#8110 – Pop Up is blank and covering Page

Posted in ‘4SEO’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Tuesday, 24 August 2021 17:54 UTC
cybersalt

Hi Yannick,

I hope  you have/had a great holiday - depending on when you see this. If you don't see this until after, I may already have it solved by then.

The 4SEO pop-up box opening full screen and blank over the pages on this sandbox site. I'm not sure what the issue is - or at least how to troubleshoot it.

https://xxxx.fcp.co/

user: xxxx

pass: xxxx

 
Tuesday, 24 August 2021 17:56 UTC
wb_weeblr

Hi Tim,

Just about to go away, I switched off new tickets at the very second you were posting :)

I can't log in to that site, when I try to visit https://xxxx.fcp.co/administrator, I'm redirected to a Youtube Video, is that expected?

 

 
Tuesday, 24 August 2021 18:04 UTC
wb_weeblr

Hi again,

ok, I can't really stay much longer, but I may have time to look at it. Can you post a proper link to the admin and...

Oh, maybe you mean on the front end?

 
Tuesday, 24 August 2021 18:08 UTC
wb_weeblr

Hi again

Tried to login on the frontend but could not. Using the login module, I am redirected to the https://xxxx.fcp.co/cb-login page - still not logged in.

I tried to login there as well, same result, not logged in, no error message.

The browser console does have an error message:

Not sure CB login is working as it should.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Tuesday, 24 August 2021 18:12 UTC
wb_weeblr

Hi again,

Like I said, have to go now but please explain the exact problem, make sure I can log in either front end or backend (both is best) and I'll surely be able to have a quick look.

If login is a problem, make sure to checkout the browser console for any error.

If on the frontend, a typical reason would be CSS from your templates interfering. You can check that out a bit in the dev console as well.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Friday, 24 September 2021 05:34 UTC
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.