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#8110 – Pop Up is blank and covering Page

Posted in ‘4SEO’
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Tuesday, 24 August 2021 17:54 UTC
cybersalt

Hi Yannick,

I hope  you have/had a great holiday - depending on when you see this. If you don't see this until after, I may already have it solved by then.

The 4SEO pop-up box opening full screen and blank over the pages on this sandbox site. I'm not sure what the issue is - or at least how to troubleshoot it.

https://[redacted].fcp.co/

user: [redacted]

pass: [redacted]

 
Tuesday, 24 August 2021 17:56 UTC
wb_weeblr

Hi Tim,

Just about to go away, I switched off new tickets at the very second you were posting :)

I can't log in to that site, when I try to visit https://[redacted].fcp.co/administrator, I'm redirected to a Youtube Video, is that expected?

 

 
Tuesday, 24 August 2021 18:04 UTC
wb_weeblr

Hi again,

ok, I can't really stay much longer, but I may have time to look at it. Can you post a proper link to the admin and...

Oh, maybe you mean on the front end?

 
Tuesday, 24 August 2021 18:08 UTC
wb_weeblr

Hi again

Tried to login on the frontend but could not. Using the login module, I am redirected to the https://[redacted].fcp.co/cb-login page - still not logged in.

I tried to login there as well, same result, not logged in, no error message.

The browser console does have an error message:

Not sure CB login is working as it should.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Tuesday, 24 August 2021 18:12 UTC
wb_weeblr

Hi again,

Like I said, have to go now but please explain the exact problem, make sure I can log in either front end or backend (both is best) and I'll surely be able to have a quick look.

If login is a problem, make sure to checkout the browser console for any error.

If on the frontend, a typical reason would be CSS from your templates interfering. You can check that out a bit in the dev console as well.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Friday, 24 September 2021 05:34 UTC
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
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