• Home
  • Get help
  • Ask a question

Reduced schedule during conference and annual break

We'll be operating with a reduced schedule from tomorrow and the next few weeks, as follows:

We'll be travelling and attending JoomlaDay USA from Tuesday April 22 to Friday April 25. Support will have extended response time during this period. From April 25 evening to Tuesday May 12 included, support will be closed for our annual break.

Don't forget to look up the documentation, including the videos, your answer may already be there! Likewise, be sure to check the Development versions area, in case your problem may already have been solved.

In case of emergency (ie your site is down with a fatal error directly linked to one of our extensions), please contact us by email (see contact icon at the bottom of all pages of this site)

#11299 – Blocked Robot

Posted in ‘4SEO’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 11 September 2024 17:48 UTC
zsuzsa

Hi Yannick,

Im trying to figure out why the site is blocked for every yandex bot.

Could you please help me with some hint, as checking the robot.txt file did not saw some explanation for this.

Thank you in advance image attached

https://od.lk/s/NjFfODgwMzA1NThf/blocked.png

Thursday, 12 September 2024 07:02 UTC
wb_weeblr

Hi

Your test shows a 403 - Access forbidden error, so that's not coming from robots.txt (which does not block access in any way).

This is not from 4SEO either, which have no way of blocking based on the visitor user agent.

It could be from 4SEO if YOU added a blocking rule (under SEO Tools | SEO Rules) and deliberately blocked Yandex robots IP addresses.

I assume you did not do that, so possible options are:

- something in your .htaccess file

- a "security" extension installed on your site, maybe blocking visits from Russia (where Yandex is)

- a firewall by your hosting company

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Saturday, 14 September 2024 07:50 UTC
zsuzsa

Thanks a lot Yannick, yes it was a result of various configs... Firewall blocked Russia, and admin toold blocked clecific user agents, thank you fo your hint its fixed now!

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.