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I use the Dutch language.
When typing the word [zijn], I have to type the letter [j] twice and the letter [n] twice.
So I type in [zijjnn] to see the word [zijn].
I haven't tested other combinations, but maybe it will give you a hint.
Kind regards,
Ries
Hi
Where? doing what?
Best regards
Yannick Gaultier
weeblr.com / @weeblr
Sorry Yannick, my bad.
Please see attached .jpg.
Hi
Well, I don't experience that, so I'd suggest:
- first, use another browser to test
- if you still see this, please provide us with superadmin credentials to your website. You can create a temporary account, and delete it afterward, but it must have superuser level. Just paste the credentials here in this ticket and use a dummy email address such as [email protected].
Best regards
Yannick Gaultier
weeblr.com / @weeblr
Hello Yannick,
It appears that the letter [j] is not accepted when typing text in the subject field for AI.
Output qwerty keyboard: qwertyuiop asdfghkl zxcvbnm when typing all the letters. So [j] is missing.
Capitals: QWERTYUIOP ASDFGHJKL ZXCVBNM. Capital [J] works.
Tested with Firefox, Chrome, Edge and Brave on Windows and Linux with desktop and laptop, so with different keyboards.
Access info: [example]
Hi
Do you have an extension installed in all these browsers? As I'm sure you can guess, this does not happen in other installations of 4AI, so I'm a bit puzzled about what specific conditions can trigger such a behavior.
Access info: [example]
I am also going to need the website address.
Best regards
Yannick Gaultier
weeblr.com / @weeblr
https://www.example.nl/administrator/index.php
Hi
This is caused by the Joomla Keyboard shortcuts plugin, which intercepts keystrokes under some circumstances. Very unfortunate but not much can be done about it aside from disabling it.
Best regards
Yannick Gaultier
weeblr.com / @weeblr
Thank you so much for all the effort.
My other websites had the same problem.
Thanks to your tip, that is now fixed. Great!
Hi
Glad it's sorted out! Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.
If you created any superadmin account for us, be sure to delete or block it now to avoid unnecessary risk in the future.
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Best regards
Yannick Gaultier
weeblr.com / @weeblr