Hi,
I updated 4AI and the widget disappeared... even with the keyboard shortcut I can't display it.
Thanks,
Lorenzo
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#11688 – Widget disappeared
Posted in ‘4AI’
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me-iorbita-net
wb_weeblr
Hi
Can't guess, really. What are your Joomla version, on which website are you doing this? do you have errors in the Developer tools console of your browsers?
Maybe you want to download the zip again and install over? maybe the update was only partial and some files are missing?
Best regards
Yannick Gaultier
https://weeblr.com
me-iorbita-net
...I downloaded and reinstalled the extension over the other one and everything went back to normal.
Strange because I had a similar problem with 4Command, anyway thanks.
wb_weeblr
Hi
I suspect this is due to caching (opcache, php level) on your server. During the update, I read the value stored in a file, but it's possible that on some servers, when reading the file I still get the previous version. This results in the main new javascript file being deleted instead of the old one.
There are some protections in place against this but maybe the opcache_reset function is disabled (or made ineffective) on your server. This may be the case on shared hosting for instance. What type of hosting are you using?
Best regards
me-iorbita-net
yes indeed my host uses OPcache as cache system, I'm on a shared server
wb_weeblr
Hi
Is there a way you can ask them if the functions opcache_reset and opcache_invalidate are enabled and active on their server?
Best regards
me-iorbita-net
... I asked the host: these functions are enabled and active...
wb_weeblr
Hi
Hmm, I don't know then. I have had no other report, and I have updated myself a number of sites with either 4Command or 4AI with no issue.
It may be related to the version you were running before maybe? Was it the previous or an old one?
Best regards
me-iorbita-net
On live site 4AI hasn't been updated yet, it's v4.6.0.529
4Command was updated last week on all my sites, so I don't know...
We'll see with the next updates...
wb_weeblr
Hi
Yes, that's best. I'll keep this ticket open for that.
Best regards
system
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