Hi, we have problem with 4ai. After installing the component and trying to save the license or any another change, an error appears -> There was an error trying to save configuration to the server. Please reload the page or try again later. Details: View developer tools console for details. and in the console we can see 2 errors (attached image) PHP 8.3 , Joomla 5.1.0 How we can fix that?
Last post
9 hours 59 min ago
Posts last week
106
Average response time last week
1 hour 38 min
All time posts
69521
All time tickets
10732
All time avg. posts per day
20
Helpdesk is open from Monday through Friday CET
Please create an (free) account to post any question in the support area.
Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.
#11055 – 4AI - There was an error trying to save configuration to the server
Posted in ‘4AI’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
wb_weeblr
Hi
This is well-documented issue in one of the extensions you are using on your site. These extensions have a bug that causes this error. These can be:
- an old version of WidgetKit by YooTheme (they released a fixed version quite some times ago)
- most often it's one of the JoomlaTools extensions (Docman, Logman), or an extension that use JoomlaTools framework (such as JReviews). If you have a system plugin called "Joomlatools" or "Koowa', that's the problem. Joomla has been aware of that bug for a very long time but I'm not aware if their recent releases have fixed the bug.
You can find all details on the 4AI Troubleshooting documentation page.
Best regards
Yannick Gaultier
weeblr.com / @weeblr
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.