• Home
  • Get help
  • Ask a question
Last post 1 hour 11 min ago
Posts last week 81
Average response time last week 44 min
All time posts 70348
All time tickets 10857
All time avg. posts per day 20

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.
Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#11014 – 4Ai error submit an new article from 4Ai

Posted in ‘4AI’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Friday, 19 April 2024 15:59 UTC
corcosan

Hello

I have a problem - I get the error in the picture when I try to save the new article

 

 

 
Friday, 19 April 2024 16:46 UTC
wb_weeblr

Hi

Most likely another extension is interfering by doing something it should not do.

I'd suggest opening the Joomla error log files, in the /administrator/logs folder to find a more detailed error message, which will tell us which extension is failing  (you can use our 4Logs free plugin to view these log files very easily, you can get it from the JED directly).

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Friday, 19 April 2024 17:00 UTC
corcosan

Hi

I install 4logs and i download this 2 file about 4Ai problem

 
Saturday, 20 April 2024 06:38 UTC
corcosan

Hi

The logs file

 
Monday, 22 April 2024 07:48 UTC
wb_weeblr

Hi

Thanks for that. The bug is in your template, HelixUltimate:

<?php
// wbLib log file			
defined('WBLIB_VERSION') || die;

DATE	TIME	TYPE	IP	USER	MESSAGE
2024-04-19	18:52:56	error	79.112.40.147	62 ([email protected])	/home/iasi365/public_html/example.com/libraries/src/HTML/Helpers/Jquery.php::57 Call to a member function getWebAssetManager() on null - #0 /home/iasi365/public_html/example.com/libraries/src/HTML/HTMLHelper.php(292): Joomla\CMS\HTML\Helpers\Jquery::framework()
#1 /home/iasi365/public_html/example.com/libraries/src/HTML/HTMLHelper.php(146): Joomla\CMS\HTML\HTMLHelper::call(Array, Array)
#2 /home/iasi365/public_html/example.com/plugins/system/helixultimate/helixultimate.php(140): Joomla\CMS\HTML\HTMLHelper::_('jhtml.jquery.fr...')
#3 /home/iasi365/public_html/example.com/libraries/src/Plugin/CMSPlugin.php(289): PlgSystemHelixultimate->onContentPrepareForm(Object(Joomla\CMS\Form\Form), Object(Joomla\CMS\Object\CMSObject))

 

It looks like it's calling the Joomla Web Assets Manager without checking first the context, that is whether this is an HTML page or not.

I'd suggest talking to the HelixUltimate framework developers to get a fix.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Thursday, 23 May 2024 05:34 UTC
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.