• Home
  • Get help
  • Ask a question

Reduced schedule during conference and annual break

We'll be operating with a reduced schedule from tomorrow and the next few weeks, as follows:

We'll be travelling and attending JoomlaDay USA from Tuesday April 22 to Friday April 25. Support will have extended response time during this period. From April 25 evening to Tuesday May 12 included, support will be closed for our annual break.

Don't forget to look up the documentation, including the videos, your answer may already be there! Likewise, be sure to check the Development versions area, in case your problem may already have been solved.

In case of emergency (ie your site is down with a fatal error directly linked to one of our extensions), please contact us by email (see contact icon at the bottom of all pages of this site)

#10912 – failedSubmission to AI provider failed

Posted in ‘4AI’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 13 March 2024 13:19 UTC
radisnoir

I buy and instal the component 4AI yesterday evening,

Today, i'm trying to use the component, but there is an error : 

Submission to AI provider failedSubmission to AI provider failed
{ "error": { "message": "You exceeded your current quota, please check your plan and billing detai

Can you help me with that ?

Thanks you,

Wednesday, 13 March 2024 13:43 UTC
wb_weeblr

Hi

The message says it all: you have exceeded your quota, check your plan and billing details"

Looks like you have not set your credit card at OpenaAI, or maybe you did not purchase any Credits yet?

They moved to a pre-paid credit system as of a march 8, so now you need purchase credits instead of waiting for an invoice from them.

More details on my blog post of yesterday here.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Saturday, 13 April 2024 05:34 UTC
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.