Last post 9 hours 58 min ago

Posts last week 81

Average response time last week 4 hours 29 min

All time posts 67914

All time tickets 10497

All time avg. posts per day 20

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.

Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!

All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#945 – Fatal error: Allowed memory size on installation

Posted in ‘sh404SEF’

This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Wednesday, 02 September 2015 16:22 UTC

joomlalala

Hi !

I have discussed with you the beginning of August but I do not go out with my versions of sh404sef...

Version 4.6.0 created a bug because it can no longer emit review (with sobipro).

BY reinstalling any full zip version with the joomla installer, I have the following message:

Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 75518 bytes) in /www/libraries/joomla/table/nested.php on line 1346

I'm on shared hosting it seems that I can not change these settings. Nevertheless, localhost (with allocating more memory) there is also the error

I tried to restore an old Version manually (entries in the database and ftp files) but there is still an inconsistency,...so... I agree it is not proper to do it like this

Can you help me ? please It's two days that I work for nothing
Thank you
Christine

Wednesday, 02 September 2015 16:30 UTC

wb_weeblr

Hi

There's no reason to get 512Mb of RAM used for sh404SEF installation, it's a small to medium size extension and certainly does not use that much memory.

We can spend a lot of time on this, but I think the quickest route is for you to suplly us with a full backup of the site (the test site is fine, as long as it shows the error).

I can then install only local machine, and debug through the PHP.
We would need a backup of the working site, before you tried to update, so that I can reproduce the behavior.

Rgds

Friday, 04 September 2015 07:12 UTC

joomlalala

Thank you for your suggestion, I have found the problem and it was all my fault (a table in the database had lost the index); it is working well now, for 4.4.9 version ;
I stay annoyed for future updates to your component, because of the fact that the latest version prevents users to post comments on sobipro entries.
There is no urgency but how can we move forward on this ?
Regards
Christine

Friday, 04 September 2015 08:54 UTC

wb_weeblr

Hi

OK, that's one thing less :)

I assume you're talking about ticket xxxx

I will reopen it now, it's better we don't mix up things.

Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.

Rgds

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.