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#929 – Erroe in Installing

Posted in ‘sh404SEF’
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Monday, 31 August 2015 08:52 UTC
BonanzaGroup
Dear Team,

We are trying to install the SH404SEF plugin on our website, but we are getting an error. Please find attached the screenshot that shows the page we get when we try to install the package.

Warm Regards,
Team Bonanza
Monday, 31 August 2015 12:15 UTC
wb_dimitris
Hi,

This sounds like server missconfiration error and particularly wrong files/folders permissions. Can you confirm that the permissions are correct?
You can check them at System->System Information (Directory Permissions):



Regards
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.