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#918 – cannot update 4.6.0.2718 from within Joomla

Posted in ‘sh404SEF’
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Thursday, 27 August 2015 16:35 UTC
devanutrition
 when we try to update sh404 update from within joomla we get the below error:

Warning
Error connecting to the server: 401

Error
Package download failed: http://u1.weeblr.com/dist/sh404sef/full/com_sh404sef_4.6.0.2718_full.zip

I do not want to manually update as I am not comfortable with that.
Thursday, 27 August 2015 21:41 UTC
wb_dimitris
Hi,

Error code 401 means Unauthorized. Most probably your Access Key or Secret is wrong. Please verify that these two fields contain the correct informations (found in My Dashboard on our website once you are logged in)

Regards
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.