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#866 – Problem after going live

Posted in ‘sh404SEF’

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Tuesday, 18 August 2015 07:19 UTC

peterrosenfeldt

Hi there
My new site is located here:
http://www.xxxx.net/xxxx.com.au/
The old site is here:
http://www.xxxx.com.au/

I thought everything was working fine so I changed the root folder of the live domain to read the new site but on the front end all of the menu links broke. As you click on the menu items it appends the domain name then when you click again it's correct and then navigate back it's broken again. I had to change the document root back so that the old one is live again. What can I do to sort this out ? The global setting for include site name in title is No.

You are welcome to login to http://www.xxxx.net/xxxx.com.au/administrator
username: xxxx
password: xxxx

Regards
Peter

Tuesday, 18 August 2015 07:31 UTC

wb_weeblr

Hi

Sorry, I don't understand what the problem is exactly.

1 - I went to your home page, http://www.xxxx.net/xxxx.com.au
2 - I clicked on the Prices menu item, which links to: http://www.xxxx.net/xxxx.com.au/prices
3 - I was sent to the page at: http://www.xxxx.net/xxxx.com.au/prices
4 - The link in the Prices menu item is still the same (http://www.xxxx.net/xxxx.com.au/prices) and I can click it 5 times with exactly the same result.

Additionally, I did the exact same steps with sh404SEF disabled (only default Joomla SEF) and the result is exactly the same. I also disabled the Joomla page cache system plugin to avoid seeing cached pages which would interfere with the tests.

Please provide more detailed step to reproduce the problem you're seeing.

Rgds

Tuesday, 18 August 2015 07:34 UTC

peterrosenfeldt

Hi there

It's difficult to explain without going live, can I re-enable sh404SEF now so that the urls match again ? Maybe it was caused by the page cache ?

Regards
Peter

Tuesday, 18 August 2015 07:42 UTC

peterrosenfeldt

Hi again
With sh404SEF enabled you sometimes get .html appended then you click again and it goes away
http://www.xxxx.net/xxxx.com.au/photos.html then the next click is http://www.xxxx.net/xxxx.com.au/photos

I just need the urls to be exactly the same as the live site http://www.xxxx.com.au so when I point the live domain document root to the new site the urls are exactly as they are currently e.g. http://www.xxxx.com.au /photos

Thanks for you help, I really appreciate it.
Regards
Peter

Tuesday, 18 August 2015 08:05 UTC

wb_weeblr

Hi

Ok, actually I don't see that happening on the photos link. It's always without .html.
The only link with an .html suffix is the Marine training one, but the suffix is always there, so I think it's on purpose?

The one thing you want to do is update the Joomla SEF configuration (under Joomla GLobal configuratio) and set "Add suffix to URL" to no. That won't change anything at this point as sh404SEF is not using those settings, but other extensions may and so it's better to keep Joomla SEF and sh404SEF settins in sync (as per the Getting started guide in documentation).

That said, again, I can't see this happening. Maybe it was cached version of the page? I don't know.

Rgds

Tuesday, 18 August 2015 22:14 UTC

peterrosenfeldt

Hi there

Ok I changed the root to point at the new site and it's appending the domain name to the url's for example http://www.xxxx.com.au/xxxx.com.au/marine-training.html

I can't leave the site live like this for long because we'll be losing business. Please can you take an look urgently ?

Regards
Peter

Tuesday, 18 August 2015 22:20 UTC

peterrosenfeldt

hi there
Maybe it's a browser caching issue because after clicking around for a while the problem seems to go away ?
Regards
Peter

Tuesday, 18 August 2015 22:23 UTC

wb_dimitris

Hi,

Can't reproduce it here. The link you posted is a 404 page.

Regards

Tuesday, 18 August 2015 22:23 UTC

peterrosenfeldt

No it's definitely still there. If you click Calendar and then click another menu item it appends the domain name and you get a page not found ?

Tuesday, 18 August 2015 22:25 UTC

peterrosenfeldt

Yip it's reproducible after you've clicked on Calendar clicking any other menu item causes a 404

Tuesday, 18 August 2015 22:31 UTC

wb_dimitris

Ok can see that. One question: did you set the homepage URL in the configuration? If you did can you please remove that entry and re check?

Regards

Tuesday, 18 August 2015 22:45 UTC

peterrosenfeldt

Hi there
What did you do ?it appears to be working perfectly now thank you so much :)

Tuesday, 18 August 2015 23:49 UTC

peterrosenfeldt

Hi there. Now it's not working. When you click on Home and then another item it adds the domain ? How do I stop this ?

Tuesday, 18 August 2015 23:55 UTC

peterrosenfeldt

Hi there
There is no url in the Home Page url field but it is still doing it. If you go to Home and then click anywhere else you get the 404 because the domain gets added. Please help ?

Wednesday, 19 August 2015 00:00 UTC

peterrosenfeldt

Looks like it was the JCH optimize Pro plugin. I disabled it and everything worked then I re-enabled it and all appears to work

Wednesday, 19 August 2015 06:53 UTC

wb_weeblr

Hi

OK. One question if I may though: you had a site at http://www.xxxx.com.au/ and you said that "my new site is at http://www.xxxx.net/xxxx.com.au/"

Is http://www.xxxx.net/xxxx.com.au/ the new "live" site? or the development location, so that later you can move back to http://www.xxxx.com.au/?

Rgds

Sunday, 23 August 2015 21:34 UTC

peterrosenfeldt

Hi there
The problem is back. If you click Home then any other menu item it puts the xxxx.com.au into the next url and I am not sure what to do. It does this even with JCH optimixe pro disabled. Should I but and alias for each wrong url ?

www.xxxx.com.au is a subdomain of xxxx.co.net that is why I was able to build the new site in http://www.xxxx.co.net/xxxx.com.au When I went live I simply changed the root directory of www.xxxx.com.au on the server to point to the directory of http://www.xxxx.co.net/xxxx.com

Regards
Peter

Sunday, 23 August 2015 21:39 UTC

peterrosenfeldt

It's bad because if you arrive there by search any next page is a 404 !

Sunday, 23 August 2015 21:43 UTC

peterrosenfeldt

I deleted all my no custom alias and then put xxxx.com.au/bookings-2 in as an alias for bookings-2 and I can no longer get the issue to happen. You can click on home and then anywhere else and it appears to work.

Sunday, 23 August 2015 21:47 UTC

peterrosenfeldt

It may be related to the issue that if you access the backend via
http://www.xxxx.com.au/administrator and try and add user or save the global configuration the Save doesn't work. If you go to the same place via http://www.xxxx.net/xxxx.com.au/administrator you are able to save changes.
Regards
Peter

Monday, 24 August 2015 06:58 UTC

wb_weeblr

www.xxxx.com.au is a subdomain of xxxx.co.net that is why I was able to build the new site in http://www.xxxx.co.net/xxxx.com.au When I went live I simply changed the root directory of www.xxxx.com.au on the server to point to the directory of http://www.xxxx.co.net/xxxx.com

This doesn't make any sense, sorry.

www.xxxx.com.au cannot be a "subdomain" of xxxx.co.net. A subdomain is something like samplesubdomain.thewebsite.co.net.

A subdomain is not access through thewebsite.co.net/samplesudomain. This is simply a site in a subfolder of another.

I think you have something wrong in your hosting setup here, and most importantly about what you try to achieve.

The reason I asked about using xxxx.co.net/www.xxxx.com.au is because this is a terrible idea from an SEO standpoint, and I can't start to imagine why you would want your site accessed through this URL.

Rgds

Tuesday, 25 August 2015 00:24 UTC

peterrosenfeldt

Hi there

People never access by that xxxx.co.net/xxxx.com.au url in the front-end. I've with Site Ground all their hosting has it that extra domains have folders of the main domain even though they go there directly. That was the configuration I and we went from zero to #1 in Google organic in 2 years. All I did now was build the site in another subfolder and then change the root of the main site to go live. From a Google point of view the public folder structure is identifcal to the orginal domain www.xxxx.com.au. xxxx.net is always offline and set gobally to "No index, No follow" so you can't go to any url unless you have the exact url. I think you are right thought, it's a hosting issue.

Regards
Peter

Tuesday, 25 August 2015 00:34 UTC

peterrosenfeldt

Site Ground call them Add-On domains
So in fact xxxx.net public_html it the primary domain. Then below are add-on domains that behave exactly like primary domains it just their folders exist below the public_html of the main xxxx.net do if you what you what do access you can via a backdoor. Obviously you make sure Google can find that back door and only gets there via them main route. The beauty is with a couple of clicks I ca have the domain reading the old identical site again. It's not a redirect it just pointing the domain to it's physical location.
xxxx.com.au
xxxx.com.au
xxxx.com.au
xxxx.com

Tuesday, 25 August 2015 11:07 UTC

wb_weeblr

Hi

Yes, that's how most hosting company handle having multiple domain without having actual per domain folders.

But I'm still confused: how do you want your site to be accessed? Is this a "main door" or a "back door"?

In other words, what's the actual URL of your site - and the only it shoudl be accessed through?

Rgds

Wednesday, 26 August 2015 01:10 UTC

peterrosenfeldt

Hi

I only want the front door but I find the admin issue of not being able to save setting in the back end goes away if you access via the back-door url i.e http://www.xxxx.net/xxxx.com.au/administrator. I'd rather not have to do that it's just a work around. I think as you say it's a hosting issue.

Thanks for all you help.
Regards
Peter

Friday, 28 August 2015 07:12 UTC

wb_weeblr

Hi

Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.

Rgds

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.