Last post 35 min ago

Posts last week 141

Average response time last week 4 hours 42 min

All time posts 67817

All time tickets 10479

All time avg. posts per day 21

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.

Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!

All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#8272 – After Joomla update i lost the option of the Component in the menu

Posted in ‘sh404SEF’

This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Wednesday, 03 November 2021 21:24 UTC

Anxisfanis

After Joomla update i lost the option of the Component in the menu.

Can you help me?

Thursday, 04 November 2021 08:45 UTC

wb_weeblr

Unfortunately, this is known bug in Joomla (see this topic for instance), unrelated to sh404SEF. It happens after Joomla updates or components uipdates and fixing it requires making some changes directly in the database, namely fixing the #__menus Joomla database table. The exact fix depends on the current state of your database.

One thing you can try first, before going to the database is:

- make a site backup, just in case

- download a fresh copy of sh404SEF fromt the Downloads page

- uninstall sh404SEF :

Select the Extensions > Extension manager menu items
Select the Manage tab in the left menu
Select the sh404SEF component
Click on the X uninstall button

- install the downloaded zip version.

This may force Joomla to fix the menus but is definitely not guaranteed.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

Note that you can always access sh404SEF by typing directly in the address bar: yoursite.com/administrator/index.php?option=com_sh404sef

Best regards

Yannick Gaultier

weeblr.com / @weeblr

Sunday, 05 December 2021 05:34 UTC

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.