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Hi
I've just installed the latest version of sh404 but now it doesn't appear in the components menu or under Global config. So I can't edit my settings.
My site still seems to work OK, all URLs looks the same. Also the plugins show up so I think it's all there.
Can you offer any advice?
Thanks
Hi
That's not an sh404SEF problem but a rare but persistent Joomla installer issue, can happen with any of component really.
Are you familiar with using a tool like PHPMyadmin to fix the Joomla menu table?
Best regards
Yannick Gaultier
weeblr.com / @weeblr
I have used php my admin in the past when a table is corrupt but I can't see anything in this database that looks off. Can you advise?
Hi
In the xxx_menu table, search for a line with title = COM_SH404SEF. Its data should look something like this although your numbers will vary for some columns.
Make sure that client_id = 1, parent_id = 1 and access = 1
You may also want to read this article from JoomlaShack which looks at the various options when the problem occurs, including fixing the menu table.
Best regards
Yannick Gaultier
weeblr.com / @weeblr
Thank you for your help, I will check this out.
I thought I'd share a screen grab. I think everything looks OK. Should id at the top be changed to 1?
Hi
No, id is what it is, should not be changed. Is the client_id set as well?
I can't see client id, everything in the table is on that screen grab.
Hi
can't see client id, everything in the table is on that screen grab.
That's unlikely or your menu table would be missing several important fields: params, lft, rgt,home, language and client_id.
If so, your Joomla installation has a serious problem but I doubt it as nothing would really work without this. Are you sure there isn't a second page or some additional selection to do?
What's your exact and full Joomla version actually?
Best regards
Yannick Gaultier
weeblr.com / @weeblr
Apologies, there were more further down. client id was set to 1.
Joomla version is 3.9.25
Hi
I'm afraid I can't say much more here. This is definitely not an issue in sh404SEF itself as we justr do not have any control or access to menus.
One last thing I've seen others do (Akeeba recommends that) is to just install again the component, twice in a row. Download the zip from the download menu here, and just install twice in a row, without doing anything else in between.
Best regards
Yannick Gaultier
weeblr.com / @weeblr
I tried installing again but it still doesn't show the menu. I'm going to roll my server back to a backup and try again. This time I will try installing sh404 before I update Joomla and see what happens.
Hi
Wait, you updated Joomla at the same time? What was the old version?
Best regards
Yannick Gaultier
weeblr.com / @weeblr
First I updated Joomla, the previous version was 3.9.23.
Everything looked fine on the front end so I then updated JCE Pro. Everything was fine so I updated sh404. Then I went to the Components menu and noticed it wasn't there.
So I'm not sure at which point it disappeared.
And now my back up has been restored and sh404 is not in the components menu. So it looks like this may have happened on a previous update without me noticing.
Hi
ok, it's not an old version then.
Bit sure where to go from there. I'd suggest reviewing the following:
1 - in the menu table, search for menu item with id 1 and check this is indeed the "Menu_Item_Root"
2 - Double-check your authorization system, ie anything special or custom in terms of authorization levels. Double check the authorization level for sh404SEF as well (by accessing the component directly).
3 - Check that the component id seen in your screen shot (10353) is indeed that of sh404SEF as seen in the "Extensions" list
4 - Check the Extensions list for anything special about sh404SEF.
That's all for now, can't think of anything else right now.
Best regards
Yannick Gaultier
weeblr.com / @weeblr
