• Home
  • Get help
  • Ask a question
Last post 1 hour 46 min ago
Posts last week 94
Average response time last week 34 min
All time posts 67862
All time tickets 10487
All time avg. posts per day 20

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.
Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#766 – How do we deal with internal links (smoothscroll)

Posted in ‘sh404SEF’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Thursday, 30 July 2015 12:05 UTC
mmmaik
Hi, We have purchased the component sh404sef and activated it on our website. On the frontpage we have some smoothscroll links. They wont work with the component activated. is there a way to deal with this issue? I hope to hear from you soon. ...

With regards,
Maik xxxx
Thursday, 30 July 2015 12:06 UTC
wb_dimitris
Hi,

Could you please provide us with superadmin credentials to your website. You can create a temporary account, and delete it afterwards, but it must have superuser level.

Regards
Thursday, 30 July 2015 12:12 UTC
mmmaik
https://www.xxxx.nl/administrator/

name: xxxx
password: xxxx

I hope you can fix it.
Thursday, 30 July 2015 12:59 UTC
wb_dimitris
Hi,

I am getting this message:

403 Forbidden!

You don't have permission to access the requested object. It is either read-protected or not readable by the server.

Can you check if there are restrictions for specific IPs or countries and if so allow me to have access to your administrator area?


Regards
Thursday, 30 July 2015 13:09 UTC
mmmaik
Im sorry we have several IPs blocked.
Now you can acces the site.


Thursday, 30 July 2015 13:14 UTC
wb_dimitris
Hi,

I think I need one more pair of username/password to get to the login screen

Regards
Thursday, 30 July 2015 13:15 UTC
mmmaik
name: xxxx
password: xxxx
Thursday, 30 July 2015 15:33 UTC
wb_dimitris
Hi,

On the frontpage we have some smoothscroll links. They wont work with the component activated.


I see that your scroller is working (pop up windows operate normally with the images) properly for me. Do you have another unpublished module, that you are referring to? If so which one?

Regards
Friday, 31 July 2015 06:32 UTC
mmmaik
I mean the main menu, when you click on a menu item the whole page refreshes.
That is the problem, the page doesnt need to reload. it just has to scroll to an ID of a div.

It works with #.

I hope you now know what i mean.

With regards
Friday, 31 July 2015 07:02 UTC
wb_weeblr
Hi

@dimitris, problem is with the link in menus, it's https://xxxx.nl/#xxxx, while it should be only #xxxx
So the www is not correct first, and it shouldn't have the scheme+host anyway I think.
Has to do with the T3 mega menu it seems.

Rgds
 
Friday, 31 July 2015 07:04 UTC
mmmaik
Yeah i know, but when im on the nieuws page it should be https://xxxx.nl/#xxxx how can i solve that?
Monday, 03 August 2015 12:08 UTC
wb_dimitris
Hi,

when im on the nieuws page it should be https://xxxx.nl/#xxxx


You can do that with at least two different approaches:
- customize the URL /nieuws
- customize it through the menu by selecting external url and setting the needed url there

Regards
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.