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#7629 – sh404SEF importer error

Posted in ‘sh404SEF’
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Monday, 08 February 2021 21:19 UTC
cmwebadmin

Hello

We receive the following error when trying to use the importer tool to migrate data from MijoSEF:

"Error communicating with server, aborting."

The Chrome console provides a "bundle.min.js:2 error" and the Network Preview says:

  1. success: true, message: null, messages: null,…}
    1. data[{id: "aa9e8ef0556d67e5edfa95117aea92e589b39227", next_step: "continue", data_type: "",…}]
    2. messagenull
    3. messagesnull
    4. successtrue
  2. Additionally we have turned off the firewall on our website, caching tool and error reporting.
  3. Is anyone able to help?
Tuesday, 09 February 2021 10:29 UTC
wb_weeblr

Hi

The javascript error is unlikely to help, most likely the error is on the server. You should enable error display in the Joomla configuration:

- Set Error display to "Maximum"

- Disable gzip

- Set "Debug system" to Yes.

This should provide more accurate error messages inside of the browser console.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Friday, 12 March 2021 05:34 UTC
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
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