• Home
  • Get help
  • Ask a question
Last post 10 min ago
Posts last week 94
Average response time last week 34 min
All time posts 67856
All time tickets 10487
All time avg. posts per day 20

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.
Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#743 – Admin Locked out - Turn off sh404

Posted in ‘sh404SEF’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Sunday, 26 July 2015 07:10 UTC
teddirez
 I've been locked out of the back end and I was wondering if there was a way to disable the  component/plugin to see if that's what is in fact causing the issue. I found the plugins using phpMyAdmin but i'm guessing there must be more than just those. The error_logs are showing a lot of sh404 errors.
My hope is that I can update it once I have access to the admin section. At the moment I am getting a login loop back to the username/password field without any error.

Can see the stats at http://xxxx.com.au/fpa-en.php

Alternatively, maybe it would be easier to manually update via ftp and inject any sql needed.. I seem to have exhausted all other options for not being able to get in.

I have tried everything on this list http://www.itoctopus.com/10-reasons-why-youre-not-able-to-login-to-your-joomla-website
Monday, 27 July 2015 09:16 UTC
wb_dimitris
Hi,

It is highly unlikely that sh404SEF will prevent you from accessing the administrator area. Administrator is NOT using search engine friendly URL’s. The easiest way to find out which component/plugin is failing is to edit configuration.php and set error report as:

	public $error_reporting = 'development';


So the next time you will access the back end you will have a message which file failed.

Regards
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.