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#6057 – Failing Full Backup Restoration from Cpanel Files and Database

Posted in ‘sh404SEF’

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Wednesday, 06 November 2019 01:03 UTC

wocomm

Hello

We restored the the database and files form a previous backup

The first thing that happened was shlib was not functional so we followed the steps to copy the administrator/com_sh404sef/plugins over to /plugins

That fixed the shlib as it no longer is throwing an error

Now buttons dont work in sh404 like configuration etc

can you help please?

right now all the links in google are going to dead pages and no SEF or redirection is occurring

Please help

Thank you

Tom

xxxx.com/administrator

xxxx xxxx

cpanel xxxx.com/cpanel
xxxx xxxx

Wednesday, 06 November 2019 08:02 UTC

wb_weeblr

We restored the the database and files form a previous backup

So this means your backup was invalid, it's incomplete in files and possibly in database content as well. We may be able to restore sh404SEF operations, just be aware that other parts of the site may be missing.

The first thing that happened was shlib was not functional so we followed the steps to copy the administrator/com_sh404sef/plugins over to /plugins

You can't do that, just copying the files is not enough, it will lack registration in Joomla database for instance.

Questions:

- when did you install sh404SEF exactly?
- which exact and full versions of sh404SEF are/where you running?
- when was the backup taken?
- why did you have to go back to backup? what caused this to be necessary? often a bad extension or some files deletion caused users to reach for their backup. But because control panels backups are automated and don't go far back, the backups themselves already have all or some of the bad files/data.

can you help please?

I would suggest the following:

- uninstall sh404SEF - do this properly from the Install page of Joomla and uninstall "sh404SEF admin component". This will remove the rest.
- delete the files you copied from /administrator.... to /plugins, if they are left after the uninstall
- download a fresh copy
- install that and report what happened.

Best regards

Wednesday, 06 November 2019 14:39 UTC

wocomm

Good Morning

Followed your steps and obtained a clean, working install of sh404, I added the Jomres sh404 plugin without issue site is stable again

the issue occurred when I did something in jomres admin that caused the off canvas menu to not display properly and the home page wen to just "Home"

did it on the live site :-( so needed a quick fix restore normally is a quick fix back to normal but the BU was Nov 2 so took us back a few days.

Anyway is back to normal now,

Thank you for your help

Tom

Wednesday, 06 November 2019 14:50 UTC

wb_weeblr

Hi

Glad it's sorted out!

did it on the live site :-( so needed a quick fix restore normally is a quick fix back to normal but the BU was Nov 2 so took us back a few days.

Even from 2 days ago, the backup should have been fine with respect to sh404SEF and all its component. I would not trust your control panel backup to be the only backup you have to be honest.
Maybe you want to have a look at akeeba? With the free version you can make and download to your computer a backup when you make changes. And with the full version, you can have a backup taken as often as you want and, for instance, upload it to Google drive Dropbox or OneDrive.

Best regards

Thursday, 21 November 2019 05:34 UTC

system

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