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#6036 – Cannot get SEF URL to generate

Posted in ‘sh404SEF’

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Thursday, 24 October 2019 16:59 UTC

staffiery

This is only happening on one of my sites.
Enable URL optimization is set to yes
Remote config set to no (i can change if you need to access).
site doma: https://xxxx.com
see screen shots attached for settings and resulting SEFURLs
We are using K2 Joomla 3.9.12 - again, I have these identical settings on many other sites, without having this issue.

Thanks!

Thursday, 24 October 2019 17:08 UTC

wb_weeblr

Remote config set to no (i can change if you need to access).

Remote config does not give us access in any way to your site. We can get access to your site only if you give a administrator account.

As for the URLs, it seems to me you have not got the K2 plugin for sh404SEF? It's a requirement from K2 since version 2.7 I think.

Best regards

Thursday, 24 October 2019 17:40 UTC

staffiery

Where do I get the K2 plugin? I don't see that under downloads?

Thursday, 24 October 2019 17:44 UTC

wb_weeblr

HI

You don't get it from us, it's part of K2, ie it's not sh404SEF that provides support for K2, but K2 that provides support for sh404SEF. They always had but since version 2.7 or so, they moved that to an external plugin. Are your other K2 sites using older versions of K2?

Best regards

Thursday, 24 October 2019 17:47 UTC

staffiery

Nope...I had downloaded the plugin but it wasn't installed on this site. Thank you for your help in figuring this out.

Friday, 25 October 2019 06:49 UTC

wb_weeblr

Hi

Glad it's sorted out! Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.

If you created any superadmin account for us, be sure to delete or block it now to avoid unnecessary risk in the future.

Be sure to also check out wbAMP, our new Accelerated Mobiles pages plugin for Joomla - the next big thing is SEO, direct from Google themselves!

Best regards

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.