Last post 11 hours 11 min ago

Posts last week 141

Average response time last week 4 hours 42 min

All time posts 67824

All time tickets 10480

All time avg. posts per day 21

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.

Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!

All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#4646 – ALIASES NOT WORKING - 404 Requests

Posted in ‘sh404SEF’

This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Sunday, 11 February 2018 06:30 UTC

prodatagroup

Hi Support

We have the latest version of SH404 SEF ( sh404SEF 4.13.2.3783 ) and Joomla 3.8.5. When we create an alias for a 404 log, and Redirect to SEF Url, the link does not work.

This is urgent as we have created a new website with a different structure.

Monday, 12 February 2018 10:06 UTC

wb_weeblr

Hi

1 - Be sure to update to the latest dev version from the development versions download area. An issue was fixed just recently related to that (there might be a leading slash either on your 404 or your alias, and that discrepancy breaks the redirect).

You will need to delete your 404s log so that they are recorded properly. You can also fix your aliases, by removing the leading slash in them, if there is any.

2 - If not working, please provide superadmin credentials to the site, and one full real example of such URL.

Rgds

Tuesday, 27 February 2018 05:34 UTC

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.