Last post 2 hours 13 min ago

Posts last week 94

Average response time last week 34 min

All time posts 67875

All time tickets 10492

All time avg. posts per day 20

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.

Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!

All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#4531 – Bad installation process: sh404SEF requires the shLib system plugin to be enabled, but you appear to have disabled it. Please enable it again!

Posted in ‘sh404SEF’

This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Saturday, 20 January 2018 16:12 UTC

colombo

Hi,

I've installed 404sef version (com_sh404sef_4.13.1.3756_j3_full.zip) on a Joomla 3.8.3

A lot of plugins are missing and I get error : sh404SEF requires the shLib system plugin to be enabled, but you appear to have disabled it. Please enable it again!

See attachment.

Regards

Monday, 22 January 2018 08:44 UTC

wb_weeblr

Hi

Indeed without all its plugin, sh404SEF cannot operate at all. It looks like somehing went wrong either in the upload process or during installation. I would suggest the following:

1 - download a new copy from our site , as the file may have been damaged during download as well, althoug unlikley
2 - Do NOT try to uninstall sh404SEF, the shLLib plugin is required for that.
3 - Go to Joomla configuration and set "Error reporting" to "Maximum"
4 - Install over the newly downloaded version. Take note or do a screenshot of any error message you get during the install process.

Rgds

Tuesday, 23 January 2018 14:30 UTC

colombo

Hi,
I still get an error, just a little bit different:

I've solved with:

akeeba backup
installed site on my local machine
removed 404sef from everywhere: filesystem php file, media, db tables, records related to 404sef in other tables and so on
installed 404sef on this cleaned web site

I really don't know, this is the very first time I have such kind of problems with 404sef
____________
Mariella
2018-01-20 17:12 GMT+01:00 Weeblr <[email protected]>:

Tuesday, 23 January 2018 15:23 UTC

wb_weeblr

I really don't know, this is the very first time I have such kind of problems with 404sef

Yes, that's because it's not coming from sh404SEF - we really have no impact on this installation procedure, it's just Joomla copying files around and copying things into the database. Most likely there's an issue (permissions related) on your hosting setup.

Rgds

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.