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#4325 – A blank page after update 4.12.0.3715

Posted in ‘sh404SEF’

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Friday, 17 November 2017 09:37 UTC

naol

Hello,

I have a blank page in the front-end after updating the SEH component from 4.11.0.3643 to 4.12.0.3715 (I have the latest version of joomla and I've made the test in a local server).

The access to the backend works but the sh404SEF menu has disappeared from the component menu.

What should I do ?

Thanks in advance

Natacha

Friday, 17 November 2017 09:51 UTC

wb_weeblr

Hi

1 - As usual when you have a blank page on your site anywhere, you should go to Joomla configuration and set "Error reporting" to "Maximum". This should give you a full error message (although your server configuration may still prevent that)

2 - How did you update? through the one-click update or by downloading a zip and installing it?

3 - Was sh404SEF running fully before the update,ie: did you have some of its plugins disabled for instance?

Rgds

Friday, 17 November 2017 10:19 UTC

naol

Hi

1- the error message given is :
Fatal error: Call to undefined function wbGetProtectedProperty() in C:\Program Files (x86)\Ampps\www\administrator\components\com_sh404sef\models\redirector.php on line 676
(I have tested in a Ampps local server)

2-I updated through the one-click update

3-I think so (see the configuration page in attachment)

Many thanks

Natacha

Friday, 17 November 2017 10:35 UTC

wb_weeblr

Hi

That error does not make sense to be honest, there's been already a large number of sites updated.

3-I think so (see the configuration page in attachment)

I meant the plugins, as in the Joomla plugins manager, there are a number of sh404SEF plugins, that should be all enabled. There is also the shLib plugin that should be enabled.

1 - What is the exact and full version of the shLib plugin as displayed in Joomla plugins manager?

Rgds

Friday, 17 November 2017 10:46 UTC

naol

Hi,

The version of the shLib plugin is 0.3.1.642. All sh404SEF plugins seem enabled.

Regards

Natacha

Friday, 17 November 2017 12:32 UTC

naol

Hi,
The problem seems to be related to the shLib plugin as your question suggests.
I have disabled this plugin and now the site seems to work (I did not test everything), there is an error message : Missing shLib, or not enabled, AMP plugin cannot run.
sh404SEF requires the shLib system plugin to be enabled, but you appear to have disabled it. Please enable it again!
What should I do ? The plugin seems necessary for the functioning of sh404SEF.
Many thanks !
Natacha

Friday, 17 November 2017 13:31 UTC

wb_weeblr

Hi

OK, I see, you have wbAMP, maybe this is a source of the problem, although it's acommon situation (including this very website) that should not cause any issue.

Yes, shLib is required for both wbAMP and sh404SEF. If you disabled it, at this moment both are entirely disabled, which is why you don't get any error, simply because you disabled sh404SEF.

However, your version of shLib is outdated. For some reason, the newest shLib version that came with sh404SEF 4.12 was not installed. This might be the sign of improper file access permisions for instance.

What you should do at this stage:

- ensure Error reporting is still set to maximum
- download sh404SEF ZIP file and install it
- during the installation, take note of any message such as:
"shLib: skipping installation..."

and of course any PHP error message of any kind.

Then check if shLib has been updated to the current version 0.3.1.655.

Rgds

Friday, 17 November 2017 13:43 UTC

naol

Many thanks for your help ! It works !
Best regards

Friday, 17 November 2017 13:52 UTC

wb_weeblr

Hi

So just installing again was enough?

Rgds

Friday, 17 November 2017 13:53 UTC

naol

Yes !

Friday, 17 November 2017 13:54 UTC

wb_weeblr

Hi

OK, real weird. Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.

If you created any superadmin account for us, be sure to delete or block it now to avoid unnecessary risk in the future.

Be sure to also check out wbAMP, our new Accelerated Mobiles pages plugin for Joomla - the next big thing is SEO, direct from Google themselves!

Rgds

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.