#4320 – Help! Redirects not working

Hi

Well can't help with so little information. Please provide at the very least:

1 - The full URL you want to redirect TO
2 - The full URL you want to redirect FROM
3 - A screenshot of what you have entered in the "Aliases" input field, showing the entire window.

Rgds

Hi

Could you please provide us with superadmin credentials to your website. You can create a temporary account, and delete it afterward, but it must have superuser level.

Thanks and regards

Hi

1 - You are using an outdated Joomla version, please update, your site is totally unsecure. Same apply to 10 extensions at least.

2 - sh404SEF is disabled on your site, you simply do not use it at all.

[xxxx]

Rgds

Hi

I just mean that: you have turned the main sh404SEF switch off, so it is entirely disabled and does absolutely nothing on your site. It's pretty much equivalent to having uninstalled it.

We had to select no for the optimisation because all our urls were being changed

This is one of the main purpose of sh404SEF.

Did you resolve issue with the alias?

There is no issue, sh404SEF is simply disabled.

Rgds

Hi

You cannot "prevent URLs" from changing, but you can ensure they are really clos to what they were. In many cases, they will be nearly identical.

For example when we switch on optimisation, the url changes to include the category like below

https://www.xxxx.com/policies/privacy-policy which was originally https://www.xxxx.com/privacy-policy

Which is exactly what it's supposed to do. Instead of using the menu item as Joomla does, we only build URLs based on the content itself. In your case, the category "Privacy policy" is a sub-category of the "Policies" category, so the URL is policies/privacy-policy, when you use default settings.

You can change the URL structure by going to the Extensions -> Joomla tab of sh404SEF configuration, and change how "Categories" are included in the URLs. You will need to "Purge" URLs, with the Purge button, so that new ones are created again.

in some cases a /table is added to the url.

This is also controlled in the same section, and is a good thing. Joomla has 2 types of category views: blog and list. Back to your category "privacy policies", with default settings, a link to the category blog view will be /policies/privacy-policy, while a link to the list view will be /policies/table/privacy-policy. You can change that behavior with settings just below the category ones. Again you'll need to purge URLs so that new ones are created again.

Rgds

Hi

Change the settings, then purge URLs.

Rgds