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#2900 – Sites not founds

Posted in ‘sh404SEF’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Saturday, 29 October 2016 15:35 UTC
creative
Hello Support-Team,

today we update to the current Version of sh404SEF and our site was not working for urls which have paramters.

We deploy a backup, how can we fix this ?

Can you help us ?

Thanks
Monday, 31 October 2016 09:04 UTC
wb_weeblr
Hi

We can't help you with so little data. I need to

- see the site,
- full and exact version of Joomla
- what sh404SEF version where you running before, and what version do you have now?
- have real examples of failing URLs
- know what you mean by our site was not working for urls. What happens? 404? 500 error?
If you get 404, what kind of 404? an sh404SEF one? a server one? a Joomla one?

Rgds
 
Monday, 31 October 2016 14:01 UTC
creative
We can't help you with so little data. I need to

- see the site,
=> www.xxxx.de

- full and exact version of Joomla
=> Joomla! 3.6.4

- what sh404SEF version where you running before, and what version do you have now?
=> 4.8.0.3423 before i think it was 4.7

- have real examples of failing URLs
=> Only if refactor to the new site. If you still have time, we can make a session which i can switch to the error version, tell me when.

- know what you mean by our site was not working for urls. What happens? 404? 500 error?
=> Bad Karma, we cant find the page
Monday, 31 October 2016 14:15 UTC
wb_weeblr
Hi

=> Only if refactor to the new site. If you still have time, we can make a session which i can switch to the error version, tell me when.
Sorry, we don't do one on one support.

I would need at least one sample of such URLs to try understand. There is no reason for this to happen, so there is something specific to your site that needs to be understood.

Have you thought about installing a "staging" site, a copy of your site on another address where you can test updates (of Joomla and all extensions) before doing them on the real site?

Rgds
 
Tuesday, 01 November 2016 12:20 UTC
creative
Hello Support-Team,

you can check the one to one copy of our production site here: http://xxxx.de

User: xxxx
Pass: xxxx


If you click a button under (Wählen Sie Ihren Flughafen aus, an dem Sie parken möchten!) or everythink else where we dont use a sef url we get the error

for example, url called: http://xxxx.de/component/com_pladmin/Itemid,124/xxxx/airport,1/xxxxx/view,ads/
result --> see screenshot
Tuesday, 01 November 2016 12:22 UTC
wb_weeblr
Hi

This site cannot be reached, you probably have its IP in your host file:

[xxxx]

Rgds
 
Tuesday, 01 November 2016 12:23 UTC
wb_weeblr
Hi Again

From what you describe, it becomes very important that I know what is the exact old version of sh404SEF you are using.

Rgds
 
Tuesday, 01 November 2016 12:54 UTC
creative
We add the new subdomain today: http://xxxx.de/, but we testet on view computers outside from our office and it works.

The old one was: com_sh404sef_4.7.0.3065_full
and the new one com_sh404sef_4.8.0.3423_j3_full
Tuesday, 01 November 2016 13:05 UTC
wb_weeblr
Hi

Yes, it works now, it just needed an hour more or so for DNS to propagate up to here.

Can you provide access to the backend please, those credentials don't work for superadmin access.

Rgds
 
Tuesday, 01 November 2016 16:12 UTC
creative
for admin:

user: xxxx
pass: xxxx

Please tell us when you finished that we can delete the account.
Tuesday, 01 November 2016 20:03 UTC
wb_weeblr
Hi

I just updated to current version and things seems to work. I think the problem came from using de-de as the language code for German (on the Content language tab of Joomla Language manager). That should be ok, but I think we had a problem with some of those sites using this with 4.8.0.

Please let me know.

I also fixed a few things: you had disabled Joomla SEF URLs, which is not recommended and is why you had a big orange warning on sh404SEF control panel.

Rgds
 
Tuesday, 01 November 2016 21:26 UTC
creative
Thank you, can you explain what exactly did you change, what i understand:

1. Update to Version 4.8.1 from 2016-10-31
2. Enable Joomla SEF URL
3. Language ?

I need to know, because we must do the changes on the production
Wednesday, 02 November 2016 08:02 UTC
wb_weeblr
Hi

Updated, enabled Joomla SEF URLs and disabled English as a "Content language" as your site as only one language. But the latter didn't really matter, what fixed the problem was updating. Always get the latest version!

Rgds
 
Thursday, 17 November 2016 05:34 UTC
system
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