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#2698 – Intallation issue

Posted in ‘sh404SEF’

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Monday, 12 September 2016 15:46 UTC

jack19

Hi,
Problem during installation, at the end I get this error.
Error
sh404SEF requires the shLib system plugin to be enabled, but you appear to have disabled it. Please enable it again!
Cannot install sh404SEF: not allowed to install shLib version 0.2.11.388: Resource com_sh404sef cannot accept shlib version 0.2.11.388. Requires at least 0.3.0

sh404SEF requires the shLib system plugin to be enabled, but you appear to have disabled it. Please enable it again!
sh404SEF system plugin has been disabled or has failed initializing. Please enable it again to use sh404SEF, with Joomla! plugin manager

but in plugin manager is not displayed the shLib.
Any idea?
Best Regards,.
Gioacchino

Monday, 12 September 2016 15:49 UTC

wb_weeblr

Hi

As per the message, sh404SEF is not allowed to install the library it requires (shLib). This is a version issue:

- what is your exact and full Joomla version?
- what is the exact and full version of sh404SEF you are trying to install?
- did you have sh404SEF on that site before (even if you removed it a long time ago)?
- do you have on that site any of our other extensions: wbAMP or Josetta? If so, which versions exactly?

Rgds

Monday, 12 September 2016 16:00 UTC

jack19

Hi,
Latest version sh404SEF v.4.8.
Joomla 3.6.2
It was installed a previous version of sh404SEF (then uninstalled) and today I tried to install the 4.8 with this error.
Other not

Monday, 12 September 2016 16:12 UTC

wb_weeblr

Hi

My best guess is that sh404SEF was not properly uninstalled. There is some data left in the database that prevent the correct installation of sh404SEF today.

I would suggest you manually install shLib. You can download it from this page. After that, install again sh404SEF and it should work.

Rgds

Monday, 12 September 2016 16:18 UTC

jack19

Ok.
Tank you
Best Regards
Gioacchino

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